Questions & Answers

Q: QuestionI plan to install the tv outside under a covered patio. Will the 5 year extended warranty still cover tv repairs

Asked 4 years ago by Bill.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer No I'm just gonna keep my new television in my house

  Answered 4 years ago by FineganMemberID4544591048

  Helpful (0)Unhelpful (2)ReportAnswer this question

Q: QuestionThere is a rumor that our local Best Buy is closing. It also made national news this morning that Best Buy will close more stores. We just bought a TV with a 5 year warranty from the Geek Squad. What will happen if all Best Buys eventually close?

Asked 4 years ago by MTS.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer There's 800 number inside of pamphlet they gave you

  Answered 4 years ago by Hezz

  Helpful (0)Unhelpful (2)ReportAnswer this question

Q: Questionhow does this tv work with the firestick

Asked 4 years ago by 1deb.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer It works awesome

  Answered 4 years ago by SQUEAKY

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: Questionwhat does the extended warranty on a tv cover? would it cover a broken screen on the inside?

Asked 5 years ago by simba.

• A:Answer No everything but broken screens or damage done to the item it self

  Answered 5 years ago by Jonathan

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI'm buying the Hydrow rower and see that I can add the 3 or 5yr standard geek squad protection. What is the coverage for fitness equipment. Would they come to the home for service ? Would there be any service call fees/ repair costs. Replacement?

Asked 5 years ago by BobbieT.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Bobbie. Thanks for your great questions! This is an awesome rowing machine. We would come out to the home under the protection plan, just to make it simpler for you. Generally, there won't be fees but it depends what the issue was - whether it's physically damaged or having issues. We'd be happy to get you the specifics if you want. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (2)ReportAnswer this question

Q: QuestionI purchased a 55 inch Samsung TV and was trying to tilt it to clean and it fell to the floor. I cannot get it back on though the molding fit and there were two screens and not sure how to place them right. Is an accident covered? 5 yr plan

Asked 5 years ago by Vick.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Hi Vick. Thanks for your question! I'm sorry to hear about what happened. We'd like to know more about the situation. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (2)ReportAnswer this question

Q: QuestionIf Best Buy replaces my TV bc it’s defective under 5 year warranty do I get to keep the old TV? Same question if they give me a gift card for value of defective TV do I get to keep the old TV?

Asked 5 years ago by Joe.

• A:Answer Hi Joe, thanks for your question. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. For questions and assistance with your exact Geek Squad plan please call us at (800) GEEK-SQUAD or (800) 433-5778.

  Answered 5 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (2)ReportAnswer this question

Q: QuestionThe kids hit a ball to the screen now there’s lines on the screen does the protection plan covers that? I’ve only had tv like a week

Asked 6 years ago by Cincin.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Hi! Geek Squad Protection (GSP) is a great way to feel secure while using your tech. To see what is covered under your GSP plan, please visit https://www.bestbuy.com/services/plans/termsconditions. ^Jenni

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (2)ReportAnswer this question

Q: QuestionI purchased a new TV which has a one year manufacturer warranty. I also purchased a Geek two year protection plan. I have nothing in writing that states what date the Geek plan begins. I believe it should start a year later. True or False?

Asked 6 years ago by twodogs.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Thanks for taking the time to connect with us about this! It's an amazing choice to protect your TV, and we love hearing that you purchased Geek Squad Protection. Generally speaking, Geek Squad Protection will start the day of purchase. This is largely because Geek Squad Protection will cover issues the manufacturer's warranty may not. For all the details on this please see the terms and conditions of your plan. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (3)Unhelpful (5)ReportAnswer this question

Q: QuestionI NEED TO PRINT MY PROTECTION PLAN.

Asked 6 years ago by MCS.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Thanks for taking the time to post this here. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (2)ReportAnswer this question

Q: QuestionAccording to the fine print, the manufacturers warranty has to be used for the first year. What additional protection does geek squad protection provide for the first year? I don't understand why you call it 2 year protection.

Asked 6 years ago by KJC.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Two year protection must be purchased.

  Answered 6 years ago by jimroseVerified Purchase

  Helpful (1)Unhelpful (3)ReportAnswer this question

Q: QuestionBought the 5 year warranty. my kid threw his controller to the screen. Internal screen is broken but no physical damage. Am I still covered?

Asked 6 years ago by ricky.

• A:Answer TVs are not typically covered from a controller hitting the screen, but if you give us a call at (800) GEEK SQUAD which is (800) 433-5778 we'd be happy to review your specific coverage.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (2)ReportAnswer this question

Q: Questionwhat’s wrong wrong with my tv if it keeps flashing the picture in and out?

Asked 7 years ago by shay.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer The it back to manufactures where you bought it

  Answered 5 years ago by Clgroover36

  Helpful (0)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionI purchased the 2 year protection plan and the tv just shut off. It does not happen all the time but it has happened at least twice in the last few weeks. How do I begin to get this serviced?

Asked 8 years ago by Bill.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Just call the store and ask for a geek squad person and they will come out and survey the problem if they can fix it it will be repaired if not replace it with a new one .

  Answered 7 years ago by Rad4848Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionI bought a 2-yr protection plan online but didn’t receive any info or a GCID /four part key to look up my protection plan on geek squad. How should I go about finding my plan and saving it on the site?

Asked 5 years ago by Richard.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer ask questions before purchase to see what EXACTLY it covers. Best Buy and Geek does not cover tv and remotes. 5 months old remote stopped working. wont help.

  Answered 5 years ago by Jimmy

  Helpful (0)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionWhile moving my tv from the mount recently the screen was cracked. Is this covered by my protection plan?

Asked 6 years ago by Duke.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer We are sorry to hear that your TV may have sustained some damage when moving it. Most Geek Squad Protection Plans will cover a variety of different things that may happen. That said, accidental damage is not generally covered on TVs. We would encourage you to review the terms and conditions of your plan to verify what is covered and what is not. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (2)Unhelpful (5)ReportAnswer this question

Q: QuestionI currently have the option of renewing my geek squad plan for my LG TV that I purchased in 2016 and I was wondering if you guys offer any refunds/store credit if I renew my plan and never use it. I know some department stores do that, thank you.

Asked 6 years ago by Jan.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Great question! As we offer many different kinds of protection plans and the terms and conditions can vary depending on the plan, I recommend looking at your your plan specifically for more details on if we can provide a pro-rated refund if the plan that hasn't been used. You can view the details for your plan through our site here: https://www.bestbuy.com/usw/termsconditions/anonymous.

  Answered 6 years ago by GeekSquadSupport

  
  Helpful (0)Unhelpful (3)ReportAnswer this question

Q: QuestionI just purchased a 50" toshiba TV with 2 year Geek Squad protection. Would this include help installing the TV?

Asked 7 years ago by Sandra.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer You may contact Best buy representative to get help with your inquiry. You may also complete the e-mail form at the contact page.

  Answered 6 years ago by CommunityAnswer

  Helpful (0)Unhelpful (3)ReportAnswer this question

Q: QuestionIf I purchased an LG C9 oled tv from B&H Photo can I buy the burn in warranty direct from best buy ?

Asked 6 years ago by jdizzy.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer No, it says in best buy's FAQ that the geek squad protection plans can only can be bought for items that were purchased from best buy.

  Answered 5 years ago by BugSucker

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)