Questions & Answers

Q: QuestionPurchased a 55" Sony. The invoice - we have until 01/16 to return. Sony's several inches smaller than the 55" Samsng we r replacing. We're seniors -way too strenuous for us to try to take it down, re-box - Would the Geek squad xchng & replace w/ 60"?

Asked 5 years ago by K.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 5 years ago by Lknight

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Q: QuestionI just purchased the 2 year geek squad warranty - IS THIS THE SAME A AN EXTENDED WARRANTY ON THE TV - I already have a geek squad membership

Asked 5 years ago by Sale2020.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Did you ask your salesperson before you bought. Not sure if they are one and the same thing.

  Answered 3 years ago by Trish

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Q: QuestionThe terms and conditon link on their site will not work. Should they have to give me a hard copy so I know the information hasn't been changed since my purchase?

Asked 5 years ago by msgogogirl.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer you can always contact the help link online or call the 800 number. they can answer any questions you have.

  Answered 5 years ago by harleymack

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Q: QuestionShould I copy and print out the terms and conditions of my warranty on the day I get it? What's to keep them from changing them after I have paid for what is listed on that day? Should I require a hard copy of them at time of purchase?

Asked 5 years ago by msgogogirl.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Would be good to do for your own records

  Answered 5 years ago by DaniiDanny

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Q: QuestionDoes 5 year warranty include Total Tech Support? If not, why would I want to purchase it additionally?

Asked 5 years ago by Cammie.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Call and talk with a Geek Squad Specialist.

  Answered 3 years ago by Trish

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Q: Question10/28/17 purchased (2) extended 5yr plan for (2) KD60X690E TV's 1 has issue with the screen. you can hear sound but no picture. EXT WAR INFO GSP# 5899940512 & 5899941456 SKU# 5900138 Val #:000136-888342-215000-002037-564740-430 What to do please?

Asked 5 years ago by Scott.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Call the # listed on your extended plan.

  Answered 3 years ago by Trish

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Q: QuestionDoes this cover humidity/moisture issues for tvs that's are used outdoors or in a bathroom?

Asked 5 years ago by Karina.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Well it's up to u too find out what is covered and what is not before u do those things that's my over site.

  Answered 4 years ago by Junepurchases

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Q: QuestionDoes geek squad Tav protection plan covers installation of tv (wall mount) as well?

Asked 5 years ago by Soul.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Mounting of a TV doesn't relate to the protection of the device. So shortly answered - no.

  Answered 5 years ago by Brizzy

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Q: QuestionDo you sell accidental coverage for TVs?

Asked 5 years ago by Badwtvs.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer YES THEY DO AND ITS SO WORTH THE MONEY I BUY THEM WITH EVERYTHING I BUY FROM THERE JUST INCASE

  Answered 5 years ago by NEEKO401

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Q: QuestionHow many full array backlight dimming zones does the 900H have versus the 950H.

Asked 5 years ago by Rusl.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer According to TVFindr, the 900H has 32 local dimming zones. According to T3.com, the 950H has 60 local dimming zones.

  Answered 5 years ago by CybrSlydrVerified Purchase

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Q: Questionwhat is the protection plan that covers everything, including accidents and especially when the tv screen breaks

Asked 5 years ago by Tomy.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer None

  Answered 3 years ago by JonC

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Q: QuestionI had a tv for 3 years now I have a 70” and I’m not sure what happened but I turned the tv on and the LCD screen has line and appears to have cracks. There are no damage to the screen. Will the protection plan cover this?

Asked 5 years ago by Jo.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer This same thing happened to me and I just had Geek Squad come out and they said I am not covered for external damage to the panel. I didn't hit the screen over time we had some pixels out and then lines appeared o then we saw the screen appeared to have cracks, I don't know if its from an internal heat issue or not. I have just called customer support at Best Buy and they will review this claim. Its a shame that we buy extended coverage that we all think covers cracked screens but it does not. I am sure BB would try and get out of insurance claim if you had a power surge too claiming that you didn't have it plugged into a GFI surge protector outlet. Its very strange because this very same thing happened to our last TV we purchased from BB and they did replace/ exchange the tv 3 years ago. It seems they are not doing this anymore for non external damaged cracked panels.

  Answered 3 years ago by scooch

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Q: QuestionCan I trade in a tv if I have five year warranty and pay the difference?

Asked 5 years ago by Tay.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Yes, thats exactly what I did when my TV went out. Keep an eye on the sales, you could end up with an even better deal.

  Answered 3 years ago by BriannaC

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Q: Questionwhich type is best for gaming?

Asked 5 years ago by wilson.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Not the best for gaming in my opinion...stick to finding one with a 120hz refresh rate especially for gaming.

  Answered 5 years ago by Vinny

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Q: Questiondoes this plan cover scratches i=on the screen

Asked 5 years ago by samsungtv.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer I don't have issues with any scratches, but, I know they go out of their way to make sure whatever problems you do have they really do whatever they can to help

  Answered 3 years ago by MichelT

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Q: Questionwill geek squad set my tv up

Asked 5 years ago by Bob.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer It depends if you paid for installation, if you did they will and if you didnt they won't. Hope it helps and good luck!

  Answered 5 years ago by Buyer

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Q: QuestionDoes the protection plan for the Galaxy tablets cover a cracked screen if it is dropped?

Asked 5 years ago by Mdavila89.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer yes

  Answered 5 years ago by LOVEMYBESTBUY

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Q: QuestionDoes this cover smartphones, & if so what does it cover?

Asked 5 years ago by ZEH1.

• A:Answer No, smartphone insurance is offered by the service provider only upon initial plan setup. UNLESS your service provider allows you to buy and add insurance after the fact.

  Answered 4 years ago by DissapointedShmuck

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Q: QuestionDoes geek squad come to your home and help u set up your tv

Asked 5 years ago by Pamj.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by emend586

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