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Questions & Answers

Page Showing 41-60 of 219 questions
  • QuestionCan more than one person use this?

    Asked by Suzy.

    • Answer Yes, more than one person can use the device. I have it set up on my LG phone, and my wife has it set up on her IPhone. In addition, if another person used the device with my phone, the app asks a question if the reading was for me or a guest.

      Answered by Daniel

  • QuestionWhat is the trial period? How much after? Is it required?

    Asked by Rich.

    • Answer The trail period is for someone who needs a doctor to read the findings. We canceled the features. Only because we have a doctor that reads his. Very easy to print or share threw email ECT. The app to.

      Answered by Navywife2

  • QuestionI have lost track of my finger pad. Can I get a replacement?

    Asked by kasie.

    • Answer Yes! If you dont have the basic plan and you signed up for the other that includes a free replacement.

      Answered by MetalF

  • QuestionI have two questions. Can I use an iPad mini or Amazon Kindle fire to download the app instead of using the phone? Do I need to subscribe for a subscription per month to save my readings?

    Asked by Ray.

    • Answer No Kindle but Apple yes no issue. No subscription needed not offered. Completely free results. Love it!

      Answered by DavidB

  • QuestionIs the 6 lead device more accurate?

    Asked by Anonymous.

    • Answer Probably. Can you buy a six lead Kardia Mobile? I’ve seen hundreds of EKGs in my life and I would be hard put to recognize a difference upon quick examination. If your mobile device shows an irregularity, transmit it to your cardiologist or go to him. I’ll bet you’ll get the six lead version too. Otherwise they couldn’t’t charge you for it... I mean they they would want to do their own personal research and analysis.

      Answered by FBDHCSOWBL

  • QuestionI would like to buy one of these for my mom for Christmas. When does the 30-day trial period start: when it's purchased or when the account is activated?

    Asked by Steph1062.

    • Answer When it is activated

      Answered by Celina

  • QuestionWill it work with iPhone 8

    Asked by Randy.

    • Answer Yes. I have an Iphone 8+

      Answered by Celina

  • QuestionWILL KARDIAMOBILE WORK WITH A WINDOWS 10 OPERATING SYSTEM ?

    Asked by TERRY.

    • Answer No, it is designed to work with an app installed on an iOS or Android device. There is a compatibility chart at https://alivecor.zendesk.com/hc/en-us#compatibility

      Answered by geronimonj

  • QuestionI (age 73) have a condition called “essential tremor”, which I was told will eventually lead to Alzheimer’s.......but I still feel that I have only the tremor as my mental condition (memory) is still quite good. Will this device be of use for me?

    Asked by Patrick.

    • Answer Hello Patrick, I have purchased the basic Kardia Mobile strictly to track my heart rate at my doctor’s suggestion (the other option was spending 400. To 500. On an Apple Watch) so in terms of your question, it can track blood pressure which can lead to hardening of the arteries. At least, that is my understanding- and then that can lead to dementia, again, my understanding. Not necessarily, Alzheimer’s. Whether the use of this product would be useful, quite frankly, you would probably get more of a benefit from a good digital blood pressure cuff. Don’t smoke, limit your alcohol, eat a healthy diet, and take a walk several days per week. Play word games, too or take up knitting to keep your brain active. Take a college course! Good luck!

      Answered by sfalfie

  • QuestionMy uncle passed away and I was gifted this device will it work for me?

    Asked by Anonymous.

    • Answer First and foremost, please accept our deepest condolences for the loss of your uncle. We are so sorry for your family's loss. To answer your question: yes, you can absolutely use the gifted device! Our devices are not locked to a single person, but you will need to set it up under your own profile to ensure your health readings are accurate and private to you. Here is what you need to do to get started: Download the Kardia app on your smartphone or tablet. Create a new account using your own information (do not use your uncle's login). If you need any assistance getting it set up, or if you want to verify if your current smartphone is compatible with the device, please reach out to our support team at support@alivecor.com or call us at 855-338-8800. We would be more than happy to walk you through the process!

      Answered by AliveCor Customer Support

  • Questionis this one lead or six

    Asked by nancy712.

    • Answer Thank you for your question! The specific device you are currently looking at is a single-lead (one-lead) model. If you are instead looking for a six-lead ECG, we recommend checking out our KardiaMobile 6L device. If you have any other questions or need help deciding which model is right for you, please feel free to reach out to our support team at support@alivecor.com or 855-338-8800!

      Answered by AliveCor Customer Support

  • QuestionCan it be used with an Android phone?

    Asked by gac5309.

    • Answer Yes you can...i did .

      Answered by Maria

  • QuestionI was thinking about getting it and does it work with the Motorola razr 2025 256GB phone let ,me know. How easy is it to use.

    Asked by Leia.

    • Answer The KardiaMobile is compatible with select Motorola Razr models. To verify if your specific model and year are supported, please visit Kardia.com, select the Support tab, and view our official Compatibility List. As for ease of use, the device is designed to be incredibly simple.

      Answered by AliveCor Customer Support

  • QuestionCan you use this with an I phone X?

    Asked by Jax.

    • Answer Yes, KardiaMobile is compatible with the iPhone X.

      Answered by AliveCor Customer Support

  • QuestionWhat’s the difference between the basic $79 version and 6Lead version for $120?

    Asked by Nancy.

    • Answer 6L provides 6 views of your heart, for 6 times more heart data. When you share a 6L EKG with a cardiac professional, they can detect more conditions. Some arrhythmias can only be detected with additional EKG leads.

      Answered by AliveCor Customer Support

  • Questionwill kardia mobile work with my Samsung tablet S9fe 5g

    Asked by Anonymous.

    • Answer The KardiaMobile is compatible with select Samsung tablets. To verify if your specific model and year are supported, please visit Kardia.com, select the Support tab, and view our official Compatibility List.

      Answered by AliveCor Customer Support

  • QuestionCan the Kardia devices detect ventricular tachycardia?

    Asked by BillinSoCal.

    • Answer Kardia devices do not detect ventricular tachycardia (VT). For VT or other advanced rhythm analysis, a 12-lead EKG reviewed by a physician is required.

      Answered by AliveCor Customer Support

  • Questionhow replace battery

    Asked by Anonymous.

    • Answer To replace the battery in your Kardia device, gently slide off the battery cover on the back, remove the old battery, and insert a new CR2016 coin cell battery with the “+” side facing up. Once replaced, snap the cover back into place. If you run into any issues, please reach out to our Customer Care team at support@alivecor.com or 855-338-8800 and we’ll be happy to help.

      Answered by AliveCor Customer Support

  • QuestionWhat happened to the 69.99 price?

    Asked by Anonymous.

    • Answer Pricing for Kardia devices and subscriptions can vary over time and by promotion. The $69.99 price is no longer active, but you can always check our current offers at kardia.com. If you have questions about pricing or available options, our Customer Care team is happy to help at support@alivecor.com or 855-338-8800.

      Answered by AliveCor Customer Support

  • QuestionWill Kardia work with Samsung Android FE-20 model?

    Asked by Anonymous.

    • Answer Thank you for your question. We don’t have that specific model (Samsung FE-20) listed in our compatibility database at this time. However, Kardia is compatible with many Android phones. You can check official compatibility here: kardia.com/compatibility to see if your device is supported. If you want, you can try using the app with your phone and let us know the issue you see; we’ll help troubleshoot.

      Answered by AliveCor Customer Support