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I had this same issue I took Jt back to Best Buy and exchanged for a new one
Sorry, there was a problem. Please try again later.Hi Karla - we're so sorry to hear that you're having this issue with the HydraMini. Please reach out to us on our social media channels (Facebook: @alteclansing, Instagram: @alteclansingoffical) or by phone at 1-855-292-4087. We'd be happy to assist you with this issue.
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