why does the green ring on top stay on? null

When it's updating or collecting information it turns different colors for several minutes. I have four dots, each unsynced and in a different part of the house, and when a dot lights up and stays lit up, the only solution I've found is to just unplug it and let it re-set. I know this sounds like the poorman's solution, but it works.

Hi! A green ring usually indicates some type of call activity. The lights on your Echo device are how the device communicates its status. In many cases, just ask Alexa, ""What does your light mean?"" and she will tell you. Here is a list of the colors and what they mean: Yellow: A slow yellow burst, every few seconds, means that Alexa has a message or notification, or there's a reminder you missed. Say, ""What are my notifications?"" or ""What are my messages?"" Cyan on blue: A cyan spotlight on a blue ring means that Alexa is listening. The light ring glimmers briefly when Alexa has heard and is processing your request. Red: Solid red light shows when the microphone on/off button is pressed. That means the device microphone is disconnected and Alexa is not listening. Press it again to enable your microphone. On Echo devices with a camera, a red light bar means that your video will not be shared. Spinning cyan: Slowly spinning teal and blue means that your device is starting up. If the device has not been set up, the light turns to orange when the device is ready for setup. Orange: Your device is in setup mode, or is trying to connect to the Internet. Green: A pulsing green light means that a call is coming in on your device. If the green light is spinning, then your device is on an active caller or an active Drop In. Purple: When the Do Not Disturb feature is on, the light briefly shows purple after you make any request. During initial device setup, purple shows if there are Wi-Fi issues. White: When you adjust device volume, white lights show the volume levels. A spinning white light means Alexa Guard is turned on and in Away mode. Return Alexa to Home mode in the Alexa app. I hope that helps! Have a great day!

“why does the green ring on top stay on?”

Asked by Anonymous 4 years ago

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Amazon - Echo Dot (3rd Gen) - Smart Speaker with Alexa - Charcoal-Front_Standard

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Means you're in a phone call
Answered by raven 3 years ago
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When it's updating or collecting information it turns different colors for several minutes. I have four dots, each unsynced and in a different part of the house, and when a dot lights up and stays lit up, the only solution I've found is to just unplug it and let it re-set. I know this sounds like the poorman's solution, but it works.
Answered by RedMoccasins 4 years ago
Sorry, there was a problem. Please try again later.
Hi! A green ring usually indicates some type of call activity. The lights on your Echo device are how the device communicates its status. In many cases, just ask Alexa, ""What does your light mean?"" and she will tell you. Here is a list of the colors and what they mean: Yellow: A slow yellow burst, every few seconds, means that Alexa has a message or notification, or there's a reminder you missed. Say, ""What are my notifications?"" or ""What are my messages?"" Cyan on blue: A cyan spotlight on a blue ring means that Alexa is listening. The light ring glimmers briefly when Alexa has heard and is processing your request. Red: Solid red light shows when the microphone on/off button is pressed. That means the device microphone is disconnected and Alexa is not listening. Press it again to enable your microphone. On Echo devices with a camera, a red light bar means that your video will not be shared. Spinning cyan: Slowly spinning teal and blue means that your device is starting up. If the device has not been set up, the light turns to orange when the device is ready for setup. Orange: Your device is in setup mode, or is trying to connect to the Internet. Green: A pulsing green light means that a call is coming in on your device. If the green light is spinning, then your device is on an active caller or an active Drop In. Purple: When the Do Not Disturb feature is on, the light briefly shows purple after you make any request. During initial device setup, purple shows if there are Wi-Fi issues. White: When you adjust device volume, white lights show the volume levels. A spinning white light means Alexa Guard is turned on and in Away mode. Return Alexa to Home mode in the Alexa app. I hope that helps! Have a great day!
Answered by Amazon Devices Customer Support 4 years ago
Sorry, there was a problem. Please try again later.