“Why can't I use show 10 occupancy sensor in alexa routine? Echo show use the camera to detect motion ، I saw videos of people using it without any issues! When I make a routine triggered by echo 10, it tells me " This device is not currently supported"”
Answer This Question
1-1 of 1 Answer
Hi NickAndrew, To enable your Echo Show device as a security camera, you'll need to access the device's settings -- not Device settings in the Alexa app! First, head over to your physical device, the actual Echo Show 10 and then swipe down from the top of the screen to access the main menu and tap Settings or say, "Alexa, go to settings." From there, follow these steps: 1. To the right of Home Monitoring, tap the toggle to flip it on. 2. A screen will appear telling you "Echo Show can help you monitor your home, Tap Continue. 3. Another screen will appear asking you to verify your account. Tap Continue. 4. Enter in your Amazon account password, then tap Done. 5. A screen will appear that reads "All set." Tap Done immediately (if you let this screen time out, the Home Monitoring setting won't change and you'll have to start over at Step 1). Note that if you check on the camera from within the same room as the camera you're logging onto, you'll want to mute your phone or tablet to avoid any audio feedback. Here are the steps: 1. Open the Alexa app and tap Devices on the bottom menu. 2. Horizontally scroll the top menu and tap on Cameras. 3. Tap the Echo Show device that has the camera you want to view. Next, the app will open the camera feed. If you're using the Echo Show 10, you can swipe left or right to pan the camera as well as double-tap or pinch to zoom in and out. You can also try the following fixes to your routine: In the Alexa app, check if Home Monitoring is turned on for your camera settings. Use the Alexa app to check the frequency your Routine triggers, and to set the correct time. Make sure that the camera shutter on your device is open. If you're starting an Occupancy Routine where people are present, make sure you're in view of the camera. Check that the microphone on your device is on. If your device is located in a room with dim lighting, try interacting with Alexa to trigger Restarting your Echo device often fixes common issues. Unplug the device, wait 30 seconds, and then plug it back in. Check that your device is in an unobstructed location to best observe the room. Make sure that your Routine is set up correctly, and is enabled on the device you want. If you want to use Occupancy Routines on more than one device, you must set one up for each device. Check that your Echo device is connected to Wi-Fi. Hope that helps!
Sorry, there was a problem. Please try again later.