“I purchased my Echo 8 last June. It has worked fine until about a month ago. Now the Echo will play music and, suddenly, the sound will stop working yet I can still read the words of the song on the screen. It will not acknowledge any verbal commands.”
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Hello HaroldB, If your device has lost its Internet connection and won't reconnect, first try restarting your Echo device. If that doesn't work, or if your device has intermittent connectivity issues, try the following steps to resolve most Wi-Fi issues: -Make sure that your Echo device is within 30 feet (or 10 meters) of your wireless router. -Check that your Echo device is away from any devices that cause interference such as microwaves, baby monitors, or other electronic devices. -Check that your router is working. Check the connection with another device to determine if the issue is with your Echo device, or with your network. -If other devices can't connect, restart your Internet router and/or modem. While your network hardware restarts, unplug the power adapter from your Echo device for 3 seconds, then plug it back in. Make sure that you're using the included power adapter for your Echo device. -If other devices are able to connect, check that you are using the correct Wi-Fi password. You can also try turning off some of your other devices temporarily to reduce interference and see if that affects your Echo device's ability to connect. -If your Wi-Fi password recently changed, update the Wi-Fi settings for your device in the Alexa app. -If your router has separate network names (also called SSID) for the 2.4 GHz and 5 GHz bands, try moving your device from one network to the other. For example, if your router has both ""MyHome-2.4"" and ""MyHome-5"" wireless networks, disconnect from the network you're using, and try to connect to the other one. -If your device is still having intermittent connection issues, restart your device. If you are experiencing connection issues on multiple devices, it might be a network issue. You can wait a few hours and try again in case of a network outage, or contact your Internet Service Provider. Lastly, you can use the Alexa app to update the Wi-Fi settings for your Echo device. Echo devices connect to dual-band Wi-Fi (2.4 GHz / 5 GHz) networks that use the 802.11a / b / g / n standard. Echo devices can't connect to ad-hoc (or peer-to-peer) networks. Here are the steps to follow: 1. Open the Alexa App . 2. Select Devices . 3. Select Echo & Alexa. 4. Select your device. 5. Select Change next to Wi-Fi Network and follow the instructions in the app. If you don't see your Wi-Fi network, scroll down and select Add a Network (for hidden networks) or Rescan. Hope that helps, have a great day!
Sorry, there was a problem. Please try again later.It maybe just freezing up with too much going on. I usually unplug and replug and it sometimes helps for a couple of months
Sorry, there was a problem. Please try again later.I am experiencing the exact same issue with my echo 8
Sorry, there was a problem. Please try again later.