I cannot get it to turn on even though the battery is fully charged. Does it only turn on when it's plugged in? null

Question

Chris04572 · Accepted Answer

hold volume down and power button at same time for 30 seconds select reboot

Jimbo · Answer

Had the same problem.  Press and hold the on/off button for 15 seconds.

Amazon Devices Customer Support · Answer

Hello! With the new Fire HD 10 Plus tablet, you really do get more! With the octa-core processor and 4 GB of RAM, the device is fast and responsive! The HD 10 Plus has a long-lasting 12 hour battery and wireless charging capabilities. It also has a 10% brighter screen with more than 2 million pixels, a 5 MP rear camera, and expandable storage to 1 TB. The new tablet is 10% thinner and lighter than the previous generation, too! The HD 10 Plus also comes with a soft touch finish. I hope that helps to explain the HD 10 Plus tablet! It should definitely turn on if it's charged whether it's plugged in or not so, perhaps try resetting the device by holding down the power button until the Amazon logo appears on the screen and releasing and see if that fixes the issue? If that doesn't resolve the issue, I encourage you to reach out to customer support, I hope this information helps, have a good night!

Answered by Amazon Devices Customer Support 3 years ago

“I cannot get it to turn on even though the battery is fully charged. Does it only turn on when it's plugged in?”

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