Questions & Answers

Q: Questionhow many charges before it has to be recharged

Asked 11 hours ago by Yvonne.

Q: QuestionWhat’s the double click and a green light do?

Asked 17 hours ago by Anonymous.

• A:Answer Double‑clicking the power button turns on “Trickle Charging Mode,” and the green light means this mode is active.

  Answered 15 hours ago by Anker Team

  
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Q: QuestionHow does this compare to the anker zolo bank? Is it also compatible with switch 2?

Asked 3 weeks ago by Light.

• A:Answer Comparison result: Very similar performance Main difference: Built‑in cable (Zolo) vs. traditional ports Nintendo Switch 2 support: ✅ Yes Recommendation: Choose Zolo for convenience Choose Anker Power Bank (20,000mAh, 30W) for flexibility

  Answered 2 weeks ago by Anker Team

  
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Q: QuestionIs this product compatible with an Iphone 14? Model A1384 H11-1

Asked 1 month ago by compatibility.

• A:Answer It works for all devices. You can charge up to 3 different devices such as cellphones (iPhone and Galaxy), iPad tablets, and wireless Bluetooth earphones.

  Answered 1 week ago by user588013Verified Purchase

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Q: QuestionDoes it do passthrough charging or does it have to be disconnected from main power? Can I fully charge the brick then it charges device?

Asked 1 month ago by Jay.

• A:Answer Regarding passthrough charging for the Anker Power Bank (20,000mAh, 30W): Only the USB-A port can be used to charge devices, while the Micro USB and USB-C ports are designed solely for input, meaning these are used to recharge the power bank itself. Based on the information provided, it does not mention support for passthrough charging (simultaneously charging the power bank while charging another device). You can fully charge the power bank first and then use it to charge your devices through the USB-A port. Additionally, for charging low-powered devices like Bluetooth earbuds or smartwatches, activating the trickle-charging mode will optimize the process.

  Answered 1 month ago by Anker Team

  
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Q: QuestionHow do I charge the power bank....there are no instructions

Asked 1 month ago by Tt.

• A:Answer The included charging cord will plug into one of the type C charging ports on the device (the small ports/holes) this is the same charger cable for your android or (new) iPhone.

  Answered 1 month ago by RobertEVerified Purchase

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Q: QuestionRechargeable?

Asked 1 month ago by Anonymous.

• A:Answer Yes.

  Answered 1 month ago by Anker Team

  
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Q: QuestionCan this battery provide 100% charge on a Samsung S25 plus?

Asked 2 months ago by Glidette.

• A:Answer Yes

  Answered 1 month ago by JackVerified Purchase

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Q: QuestionI don’t know how to disable the trickle charging feature on this exact product. It flashes green when I try to charge it and charges VERY slow. I’ve pressed the button twice to disable per other forums but nothing works. Help.

Asked 2 months ago by Kai.

• A:Answer This device features a very large battery capacity, it will take a long time to fully charge it, as it holds enough power to charge your phone potentially multiple times. Such a large battery has to have time to charge or it will very quickly be damaged potentially in dangerous ways.

  Answered 1 month ago by RobertEVerified Purchase

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Q: QuestionCan this be used for heated clothing?

Asked 2 months ago by Mike.

• A:Answer This 30W power bank is not recommended for powering heated clothing. If you plan to use the heated clothing outdoors or in areas without power, you should choose a portable power station designed for high-power devices and ensure that its rated output power (usually measured in watts per W) is higher than the heating power specified on your clothing. Before purchasing, please be sure to consult the instruction manual of the heated clothing to confirm its specific voltage and power requirements.

  Answered 2 months ago by Anker Team

  
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Q: QuestionIs this compatible with an iPhone 16?

Asked 2 months ago by Sue.

• A:Answer Yes it charges 30 w with the included cable

  Answered 1 month ago by JoseMVerified Purchase

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Q: QuestionIs the cable compatible with my iphone 16 promax

Asked 2 months ago by Julio.

• A:Answer Yes it comes with 2 usb c and 1 usb a port

  Answered 1 month ago by JoseMVerified Purchase

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Q: QuestionCan this be used with IPad 10th generation and IPad A16 ?

Asked 3 months ago by Meemaw1.

• A:Answer Yes, this device features one port for the older apple (iPad 10th generation) or any USB cord, there are also 2 USB type C ports which are faster at charging and function as the input for the power bank as well. The Lanyard cable is a charging cable for the power bank or for a device that uses the Type C cord style (older apple products use Thunderbolt, new ones use Type C now)

  Answered 1 month ago by RobertEVerified Purchase

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Q: QuestionIs this bank compatible and safe to use with the Nintendo Switch 2?

Asked 3 months ago by STRANGA.

• A:Answer Yes it comes with 2 usc b and 1 usb a port

  Answered 1 month ago by JoseMVerified Purchase

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Q: QuestionIs it usable in Eastern Europe (220v or 240v)?

Asked 3 months ago by Jerry.

• A:Answer Yes, the charger brick (the part that plugs into the wall) handles the AC to DC conversion and step down to the proper voltage. This will work the same in European countries as in the US due to that fact

  Answered 1 month ago by RobertEVerified Purchase

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Q: QuestionIs this charger compatible with Apple 14 Pro I phone?

Asked 3 months ago by Diem.

• A:Answer Yes this is compatible, it features one USB port which the apple charger will plug into. Any time you see that same port design, it means it is compatible. They are a universal, standardized connector type which means they will always work the same way unless clearly stated otherwise

  Answered 1 month ago by RobertEVerified Purchase

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Q: QuestionIs this compatible with Google pixel

Asked 3 months ago by Anonymous.

• A:Answer This features a USB output as well as 2 Type C outputs. These are standardized connectors so any charger that will plug into it is compatible. USB is a standard, the acronym means Universal Serial Bus, and it can carry power and data at the same time as part of the standard. Any charger that plugs in works.

  Answered 1 month ago by RobertEVerified Purchase

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Q: QuestionReplacement cord available?

Asked 3 months ago by Anonymous.

• A:Answer Yes

  Answered 3 months ago by Anker Team

  
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Q: QuestionIs thus charger compatible to Samsung A15 A71 and Galaxy S23 FE

Asked 3 months ago by Jfrunnr5.

• A:Answer USB is a standard. Anything that will plug into the device can be charged by the device. It is standardized meaning it is the same everywhere, every time.

  Answered 1 month ago by RobertEVerified Purchase

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