“Why is it draining my phone battery instead of charging it? I've only had this charging pad for about 2 weeks. The watch portion still charges fine, but the phone battery will drain every time I set it on the pad.”
Answer This Question
1-1 of 1 Answer
Thank you so much for sharing your experience. It's unusual for this product to be acting like this, and we'd love to get you what you need! If possible, please try a different outlet/device to see if the issue persists. If it doesn’t help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
Sorry, there was a problem. Please try again later.