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Ellen be sure that the phone is unlocked and is for theVerizon carrier. The iCloud or Android cloud will transfer photos, contacts, and messages.
Sorry, there was a problem. Please try again later.If you buy from Verizon online, the store will do the transfer for you and also activate it. If you have a screen protector you bought on your own though, you are on your own. If you bought it from them, they will install that also free of charge
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