“We purchased this. A former employee stole it & put a boot lock on it, we recovered the device & cant get past the boot lock screen. We don’t care BOUT THE DATA WE JUST WANT TO WIPE IT COMPLETELY TO FACTORY. WHAT SHOULD WE DO/?”
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I do not know much about MacBook Air, but for most PCs, you press the power key for 5 to 10 seconds and it will wipe it and you can create anew pw. For MacBook, there seems to be a similar procedure: https://www.google.com/search?q=macbook+air+reset&rlz=1C1EODB_enUS583US587&oq=macbook+air+reset&aqs=chrome..69i57j0l5.4897j0j8&sourceid=chrome&ie=UTF-8 reset macbook air Shut down the computer. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time. Release all the keys and the power button at the same time. https://www.macworld.co.uk/how-to/mac/how-reset-mac-factory-settings-3494564/
Sorry, there was a problem. Please try again later.Wow, sounds like I'd return your purchase to Best Buy immediately. We bought this for Christmas present so we haven't even opened it to check it out so it sounds like we need to check ours to see if there is a lock on it. This is disturbing.
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