Questions & Answers

Q: QuestionWill these be compatible with the 5 k camera package I already gave

Asked 9 months ago by JohnnyD.

• A:Answer The Arlo Essential 2 Outdoor Cameras are designed to connect directly to your Wi-Fi network and can easily be integrated into your existing Arlo Secure account.

  Answered 9 months ago by Arlo Team

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Q: QuestionMy Arlo camera Model VMK3450 is not scanning the QR code during installation. I have followed all the steps recommended. Please advise how to troubleshoot this!

Asked 10 months ago by SHAKIRA.

• A:Answer If you're unable to discover your Arlo Camera during Installation, please go to Settings > Support in the Arlo App for available service options.

  Answered 9 months ago by Arlo Team

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Q: QuestionCan download the app on a smart tv?

Asked 10 months ago by G.

• A:Answer The Arlo Essential 2 Outdoor Camera works with Alexa and Google Home.

  Answered 9 months ago by Arlo Team

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Q: QuestionIs there a monthly fee

Asked 10 months ago by Earl.

• A:Answer No, a monthly fee is not required to use the Arlo Essential 2 Outdoor Camera.

  Answered 10 months ago by Arlo Team

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Q: QuestionAt what distance do they pick up motion??t

Asked 10 months ago by Tdart.

• A:Answer The Arlo Essential Outdoor Camera (2nd Generation) can detect motion up to 23 ft. away

  Answered 10 months ago by Arlo Team

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Q: QuestionHow clear is the night vision is it very clear

Asked 10 months ago by Anonymous.

• A:Answer Yes, the Arlo second-generation camera features night vision capabilities, allowing it to capture footage in low-light conditions using infrared LEDs

  Answered 10 months ago by Arlo Team

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Q: QuestionIs Arlo Outdoor Wireless 2K Security Camera (2nd Generation) as of Dec 2024 compatible with Apple Homekit?

Asked 10 months ago by RG.

• A:Answer No, the Arlo Essential 2nd Gen camera is not yet compatible with Apple HomeKit. However, Arlo is working on making it compatible.

  Answered 10 months ago by Arlo Team

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Q: QuestionIf i purchase 5 sets of cameras for 5 diff bldgs am i able to access all 5 sets of cameras on the Arlo app on my phone?

Asked 10 months ago by Plissken.

• A:Answer Yes, you can access all 5 cameras on your Arlo Secure account through the Arlo Secure app or the Arlo portal online.

  Answered 10 months ago by Arlo Team

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Q: QuestionCan I buy the new arlo cameras and connect them to my old arlo storage system so I don’t have to buy a subscription?

Asked 11 months ago by Oldarlo.

• A:Answer The Arlo Essential 2 Outdoor Camera is compatible with Arlo SmartHub VMB4000 and above

  Answered 10 months ago by Arlo Team

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Q: QuestionDoes this work with starlink

Asked 11 months ago by Anonymous.

• A:Answer The Arlo Essential 2 Outdoor Camera can connect to any 2.4 GHz network.

  Answered 10 months ago by Arlo Team

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Q: QuestionDo these cameras work with a hotspot in remote locations?

Asked 11 months ago by Roughster.

This question was asked about the related product: Arlo - Essential 1-Camera Outdoor Wireless 2K Security Camera (2nd Generation) with Color Night Vision - White

• A:Answer You can view on your mobile phone, laptop, anywhere you have internet connection.

  Answered 11 months ago by ArloHappy

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Q: QuestionCan this camera be kept plugged in continuously and still work? Instead of having to take it down to charge it?

Asked 11 months ago by BrendaR.

• A:Answer Yes, you can purchase the 25 ft. outdoor charging cable or a compatible Arlo Solar Panel. They are both sold separately.

  Answered 11 months ago by Arlo Team

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Q: QuestionCan you turn off and on from your phone ? Like Ring does with the "HOME AND AWAY" option.

Asked 1 year ago by Anonymous.

• A:Answer Yes, you can set your cameras to home and away option through the Arlo Secure app.

  Answered 1 year ago by Arlo Team

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Q: QuestionDo these have the spotlight

Asked 1 year ago by Mouse.

• A:Answer Yes

  Answered 11 months ago by GaryFVerified Purchase

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Q: QuestioniNCLUDES "INSTALLATION MANUAL?

Asked 1 year ago by JOE.

• A:Answer The 2nd Gen Arlo Essential Outdoor Camera comes included with the following: (1) Arlo Essential Outdoor Camera (1) Indoor USB Charging Cable (1) Wall Mount and Screw Kit (1) Quick Start Guide

  Answered 1 year ago by Arlo Team

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Q: QuestionDoes these cameras come with a monitor where you can view at any time

Asked 1 year ago by Nda4213.

• A:Answer You can view it on the app on your cell phone

  Answered 10 months ago by KevinS

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Q: QuestionWhat is the effective range for the motion recording to be triggered?

Asked 1 year ago by Jps.

• A:Answer You can actually set the motion range can really remember how far but it is a good distance

  Answered 1 year ago by JasonS

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Q: QuestionThe wifi in the cameras is 2.4 hrz o 5g module

Asked 1 year ago by Junior.

• A:Answer 2.4 which is the older/slower technology

  Answered 1 year ago by StarRater

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Q: QuestionDo you need wifi or can it be run off of phone data?

Asked 1 year ago by Anonymous.

• A:Answer The Arlo Essential 2 Outdoor Camera can connect to any 2.4 GHz connection.

  Answered 1 year ago by Arlo Team

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