A:AnswerHi Garfsam,
Sorry to hear about the issues that you are facing with the SB5101 modem. Please reach out to the Arris customer support at 1-877-466-8646 for live support.
A:AnswerWe apologize for any inconvenience. If you're using the SB6141 at this time, please contact ARRIS Technical Support and we will assist you. To reach ARRIS Technical Support please visit us online at http://www.arris.com/selfhelp/ for our Frequently Asked Questions or for chat and email support. You can also call us at 1-877-466-8646 for live support.
A:AnswerHi Bigbare89,
Yes, Ethernet cable and power supply is included in the box. You would be able to use your existing coaxial cable to connect it with the coaxial outlet on the wall, the coaxial cable is not included in the box
A:AnswerI don't know if this is the "best" router, but this is the router we've been using: TL-WR841. Works good enough, I could stream Game of Thrones on my tablet in the back yard.
A:AnswerNo, it will not. We're changing our service to Comcast with Voice and need to get a new modem. You want a modem with a phone jack so you can connect it into your home phone system.