“I bought a WiFi Capable Surfboard, Dual-Band802.11ac from Best Buy in mid Sep, 2018. I got a new Laptop on 4th of this month that connects to the WiFi inside the shop but dosn't from Home. An older lap top connects without any problem, what is missing?”
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Different Wi-Fi chips can sometimes be incompatible with some modems/routers. You can get a different usb connectable Wi-Fi adapter that might work with both of them. If it does not work you can take the usb adapter back after testing.
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