Questions & Answers

Q: QuestionHow many ethernet ports does the Arris SB8200 have?

• A:Answer The SB8200 modem comes with two 1-Gigabit Ethernet ports.

Q: QuestionDoes this modem have USB ports?

• A:Answer No, this modem does not have any USB ports.

Q: QuestionDoes this modem work with Spectrum?

• A:Answer This modem works with Spectrum, but for speeds of 1 Gb or greater, Spectrum requires the use of their own modem.

Q: QuestionHow long is the warranty on this Arris modem?

• A:Answer The ARRIS SURFboard SB8200 modem comes with a 2-year warranty.

Q: QuestionCan I use this modem with any Wifi router?

• A:Answer Yes, you can connect this modem to any Wi-Fi Router using one of the ethernet ports.

Q: Questionwhat wireless router will work with my new Arris Surfboard 8200 cable modem (Comcast cable)? Need to buy a router so wifi works

Asked 7 years ago by Rex.

• A:Answer Please help! I just bought this modem and now my old Nighthawk 7600 won’t work. I called Comcast and they are no help. I originally set up the modem connected to a PC. Now when I plug in my router it won’t connect to the internet.

  Answered 7 years ago by Jamms

  Helpful (168)Unhelpful (15)ReportAnswer this questionShow more answers (5)

Q: QuestionI have cox cable and the modem I rent is Arris touchstone TG2472. I would like to buy my own instead of renting. Is this modem Compatible to what I have now? What's the best modem for me?

Asked 8 years ago by LP080382.

• A:Answer I too have Cox and it works just fine, but you will neee to call them to register the modem.

  Answered 8 years ago by AZKevinVerified Purchase

  Helpful (26)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionDoes this modem use the Puma 6 chip set.

Asked 7 years ago by whalerone.

• A:Answer No, it uses the Broadcom BCM3390 chipset.

  Answered 7 years ago by PalmashooterVerified Purchase

  Helpful (24)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWill this work with Spectrum AND a Linksys EA7500 router? I assume if it works with Spectrum, it will work with about all routers. Am I correct?

Asked 5 years ago by Bill.

• A:Answer Spectrum customers (only): Activation of new SB8200 devices is temporarily not supported on the Spectrum network. You can instead opt for SB6190 or SB6183 that would provide support for speed tiers of upto 400 Mbps with Spectrum’s service

  Answered 5 years ago by ARRIS SURFboard Team

  Helpful (10)Unhelpful (1)ReportAnswer this questionShow more answers (2)

Q: QuestionDoes this modem support Xfinity voice?

Asked 7 years ago by Anonymous.

• A:Answer No, it does not. Very few modems offer Voice support, and the few I've seen that do tend to be very expensive. If you have to have VOIP as part of your package, you may be stuck with renting equipment from the ISP, which is always an expensive proposition over time. I get VOIP service from NetTalk, which provides a small accessory that you just plug into an Ethernet port on the router or a switch. That way I'm free to select the modem of my choice.

  Answered 7 years ago by SmartBob

  Helpful (10)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionI currently have two networks at my home (Home Security and Home Media) as I do not want traffic on one disrupting the other network. I see this product has two ethernet connections ...can I connect two routers ...and then both have internet access?

Asked 8 years ago by InternetJoe.

• A:Answer Comcast disables the second port with there file they send to this. You would have to pay extra for basically "another modem" fee to comcast for the second port, it will get assigned a different external ip address. You could buy a switch and hook it to the main port, then hook your two separate routers into the switch. That should do what your looking for, but you will still only have one external ip.

  Answered 8 years ago by adamVerified Purchase

  Helpful (11)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionDoes this Modem work with Blue Ridge Internet Services ?

Asked 7 years ago by Geek.

• A:Answer Yes, this modem works with Blue Ridge Internet Services.

  Answered 7 years ago by CommunityAnswer

  Helpful (11)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWhen will this product be available in stores? I'd like to recycle my old modem and use the 15% discount to buy the new modem but this can only be done in store, not with online purchase.

Asked 8 years ago by Nighthawk.

• A:Answer I ordered the modem for in store pick up and used the coupon when the associate in the store placed the order for me. Go to the geek squad desk in the middle of the store and they will take care of it for you.

  Answered 8 years ago by mattwookieVerified Purchase

  Helpful (8)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWill this work with AT&T internet and Eero? I currently rent Router from AT&T. I purchased the 3 station Eero Wi-Fi system because I am tired of slow internet in my home thinking that would speed things up. Hasn’t done that and looking for solution.

Asked 5 years ago by Clueless.

• A:Answer Probably not. At&t usually sells DSL, U-Verse, or Fiber. This is a Cable Modem. It connects via a Coax cable (thick black wire with twisting nut to tighten) that typifies cable service. Normally At&t modems have an RJ11 phone jack for their uplink to DSL. Unless you are in a position to get Fiber service from At&t, go with the cable internet company in your area for raw speed. At&t has been rebranding slow DSL which confuses consumers. In some areas they can only offer 1Mbs instead of the 70Mbs the cable company sells for around the same price. Hope this helps.

  Answered 5 years ago by RuzaRVerified Purchase

  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWill this work with comcast/xfinity?

Asked 6 years ago by john.

• A:Answer Yes, that’s what I have. I had to call the Arris number and once it was up and working it quit. So I had to call Comcast or Xfinity or whatever they are calling themselves now, and give them all the numbers and register it to my account. Once that was taken care of it worked fine.

  Answered 6 years ago by Millerjl07

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionWill this work with optimum ?

Asked 6 years ago by Scarlett.

• A:Answer Yes, this model is Optimum compatible.

  Answered 6 years ago by CommunityAnswer

  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this modem work with suddenlink?

Asked 7 years ago by dutch.

• A:Answer Yes, the modem is compatible with Suddenlink, however not all Suddenlink markets offer the Gigabit internet service that the modem can provide.

  Answered 7 years ago by PrinceWmVerified Purchase

  Helpful (5)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWill this Modem support WOW Service?

Asked 5 years ago by LightUP.

• A:Answer Yes, this modem is compatible with Wow's internet subscription

  Answered 5 years ago by ARRIS SURFboard Team

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionJust bought a 3.1 modem. The send light does not turn blue. What do I do next to get this to turn blue

Asked 6 years ago by Dan.

• A:Answer Mine doesn't either on my Xfinity connection. Xfinity still uses DOCSIS 3.0 for upstream since it's not needed to carry their lower upstream speeds, so no blue light. Blue light designates DOCSIS 3.1.

  Answered 6 years ago by Grover517Verified Purchase

  • 
  Helpful (4)Unhelpful (0)ReportAnswer this questionShow more answers (4)