Questions & Answers

Q: QuestionDo I need a router with this modem

Asked 7 years ago by Anonymous.

• A:Answer Yes

  Answered 7 years ago by dhishiVerified Purchase

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Q: QuestionDoes this Modem work with Spectrum Gig Internet Services

Asked 7 years ago by Tramble.

• A:Answer Yes, this model works with Spectrum.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionHi, I'm wondering what wi-fi / internet speed would get me reliable and Fast notification for security cams around my house. It's average size with detached garage , partially wooded: no more than 3k sq.ft.

Asked 7 years ago by Dobes4me.

• A:Answer I Purchased this when I upgraded my security system and needed more to make my doorbell camera and video cameras work. This was very easy to set up and use.

  Answered 7 years ago by Jmc61Verified Purchase

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Q: QuestionDoes this modem have the puma 6 chipset? I’ve had issues with past Arris modems that utilizes this puma 6 chipset!

Asked 7 years ago by Jerry.

• A:Answer No, this modem uses the Broadcom BCM3390 chipset, not the problematic Puma 6 chipset.

  Answered 7 years ago by Anonymous

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Q: QuestionCan this modem connect to the computer directly and at the same time using another ethernet cable to connect to the router since this modem has two ethernet ports?

Asked 7 years ago by Les.

• A:Answer That would work only if you ISP provides you with two different IP address. For Comcast its an extra 7 to 10 dollars per month to make that available.

  Answered 7 years ago by ajm957Verified Purchase

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Q: QuestionIs there a way two connect a router ethernet port one on modem and add another router on ethernet port two. To have two routers in house so I do not overload the one router with so many devices being used at same time. Or heavy use of same router.

Asked 8 years ago by MALABRA.

• A:Answer You would need two individual ip addresses from your isp. Comcast does not offer this at this time, however they said possibly in the future at an additional charge

  Answered 7 years ago by TonymVerified Purchase

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Q: QuestionI bought this and it’s been really great. Verizon fiber optic is available in my area. Aka Fios. Will this work with it? Thank you for any replies!

Asked 8 years ago by RobinYaHood.

• A:Answer No this will nor work with Fios

  Answered 8 years ago by architspatel9Verified Purchase

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Q: QuestionIs the arris sb8200 compatible with spectrum 300 mb internet service.

Asked 8 years ago by Jr24.

• A:Answer The Arris SB8200 is overkill for a 300 MB service and it is not listed on the authorized list from Spectrum. https://www.spectrum.net/support/internet/compliant-modems-charter-network/ An appropriate DOCSIS 3.0 device should be more than adequate and save you significantly. Avoid anything with the highly problematic Puma 6 chipset such as the SB6190 or CM7000

  I would recommend:

  • 

    NETGEAR - 24 x 8 DOCSIS 3.0 Cable Modem - Black

    User rating, 4.71 out of 5 stars with 1379 reviews.

    (1,379)

  Answered 8 years ago by SamsonSF

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Q: QuestionI have an Arris SURFboard wireless router and just purchased and Arlo Pro Security system that requires me to plug into the Arris. Problem is my CPI Security system is plugged into it the Arris -there is only one Ethernet female plug in. Any solutions?

Asked 8 years ago by Hawk.

• A:Answer You can get a ethernet switch to expand your ethernet ports

  Answered 7 years ago by Artemisx1Verified Purchase

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Q: QuestionDoes this modem work with at&t service?

Asked 8 years ago by CePee.

• A:Answer No. AT&T uses DSL or fiber, this modem is for cable services such as Comcast, Spectrum or Cox.

  Answered 8 years ago by darkangelic

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Q: QuestionCompatible with fidium fiber internet?

Asked 2 months ago by Anonymous.

Q: Questionis it compatible with service electric cablevision

Asked 2 months ago by Anonymous.

• A:Answer yes

  Answered 1 month ago by user655401Verified Purchase

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Q: QuestionIf replacing a 14yr old Motorola SB w/Arris SB8200, is it plug & play?Do I have to change password or will it be the same if it’s recognized as it’s swapping w/new modem? Do i need to call Xfinity to verify if im getting 3.1 ? Checking the boxes B4 buyin

Asked 2 months ago by MSP.

• A:Answer Not plug and play. It has to be activated by your ISP. Connect it and then call your ISP by phone. Have the MAC address ready to give the ISP rep. This is true of all brands. The MAC address of the router is its ID and each modem has a different MAC.

  Answered 3 weeks ago by BrotherUserVerified Purchase

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Q: QuestionCurrently have a Motorola Surfboard,14+yrs old, & looking to upgrade to either Arris Surfbd SB8200 or Arris Surfbd S33. Current Xfinity speed 1GB p/second. Since the speed is 1G max, the SB8200 should be the best option since 2.5 is not there yet?

Asked 2 months ago by Mario.

Q: QuestionDoes this work with Sparklight?

Asked 5 months ago by Bella.

• A:Answer The SURFboard SB8200 is compatible with Sparklight. It is listed as one of Sparklight's approved DOCSIS 3.1 modems, which means it will work on their network for residential internet service.

  Answered 5 months ago by ARRIS SURFboard Team

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Q: QuestionCan I use this instead of my xfinity modem? Does it work better than the xfinity modem and how do I boost my WiFi signal?

Asked 6 months ago by VirginiaO.

• A:Answer Yes. You have to call xfinity to get it connected on their end but it’s an easy call. No This is not a WiFi router. You have to buy a combo modem router or buy a separate WiFi router brand like linksys night hawk or eero WiFi routers.

  Answered 6 months ago by MrSkecherVerified Purchase

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Q: QuestionHow does this work with a Eero router

Asked 7 months ago by Anonymous.

• A:Answer I’m sure it will work fine. I have mine connected to Netgear Orbi mesh wifi7 with no issues.

  Answered 4 months ago by RChanVerified Purchase

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Q: Questionwill this work with windstream

Asked 8 months ago by 1234.

• A:Answer The SB8200 is a DOCSIS 3.1 cable modem designed for use with major cable internet providers such as Xfinity, Spectrum, and Cox. It is not compatible with Windstream, as Windstream primarily offers DSL and fiber-based services rather than cable internet.

  Answered 8 months ago by ARRIS SURFboard Team

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Q: QuestionIs this item compatible with at&t internet

Asked 8 months ago by Tracie.

• A:Answer Unfortunately, no. As far as I know, AT&T requires you to purchase-and-use their proprietary modem.

  Answered 8 months ago by Matthew2025Verified Purchase

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