Questions & Answers

Q: Questionis there a external optical drive available?

Asked 4 years ago by 1234.

• A:Answer This laptop does not come with an optical drive, however we do sell external USB based optical drives separately. Please see the link here for more examples. https://www.asus.com/us/Optical-Drives-Storage/

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many years has the computer been for sale

Asked 4 years ago by SC.

• A:Answer The laptop was released in the market late last year.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionBecause the Windows OS lives on the 128 SSD if upgrading the 1TB HDD to an SSD can the 1 TB SSD simply be swapped out to an SSD that's already formatted to NTFS without doing anything further? Will the computer immediately see the SSD and be ready to use?

Asked 4 years ago by NewtoAsus.

• A:Answer Yes, it is plug and play, just simply swapped the SATA HDD into a SSD and it will be auto-detected, and ready to used.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this computer have a cd drive to install oftware

Asked 4 years ago by Anonymous.

• A:Answer No, this model does not have an optical drive.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhere does the system software (Windows) reside on this computer? The 128GB SSD or the 1TB HDD?

Asked 4 years ago by NewtoAsus.

• A:Answer The operating system resides on the 128 GB SSD.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan we use ASUS PEN 2 - SA200H ACTIVE STYLUS for this laptop? Which other stylus we can use?

Asked 4 years ago by SP.

• A:Answer Yes, the ASUS Pen 2 can be used on the laptop.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this screen a matte or anti-reflective screen?

Asked 4 years ago by MaryAnn.

• A:Answer This model comes with an anti-reflective screen.

  Answered 4 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you change the graphics card out with a Nvidia graphics card like the GeForce rtx 2060?

Asked 5 years ago by Purple.

• A:Answer No, modification of the unit is not available. You can use the toolbar to switch to an alternative model that comes with a graphics card. The model number is Q407IQ-BR5N4. This model comes with an NVIDIA GeForce MX350 graphics card.

  Answered 5 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat Wireless Standard does this laptop support; 802.11ax, 802.11ac, or 802.11n?

Asked 5 years ago by Sue.

• A:Answer The laptop uses the 802.11ax wireless technology.

  Answered 5 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionhow many hours does the battery run?

Asked 5 years ago by Mimi.

• A:Answer The battery life is approximately 10 hours of light to medium workload.

  Answered 5 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI am looking to upgrade my laptop as my current laptop is only 8gb and seems to run extremely slow when I'm in these programs. Will this laptop be able to handle the memory load required without slowing down?

Asked 5 years ago by Chuck.

• A:Answer That would depend on the software you plan to run. For compatibility questions, please reach out to me at [email protected] and include case #N201057970 in your email for reference.

  Answered 5 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the processor speed?

Asked 5 years ago by Billy.

• A:Answer 16 gb

  Answered 5 years ago by ElchiinoVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionhow do you turn wifi on?

Asked 5 years ago by sm.

• A:Answer Please refer to the steps here: https://support.microsoft.com/en-us/help/4027030/windows-10-connect-to-a-wi-fi-network

  Answered 2 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhat is the warranty on this unit?

Asked 5 years ago by Lando.

• A:Answer Our standard manufacturer warranty for new units is 12 months while open box/ refurbished units are for 3 months.

  Answered 5 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this model run engineering programs such as SoildWorks, AutoCat, Fluent, ect… ?

Asked 5 years ago by Anonymous.

• A:Answer The laptop's speed or performance will be slow running engineering programs like SolidWorks, AutoCad, etc.

  Answered 5 years ago by ASUS Answers

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan u change the keyboard backlight of the computer.

Asked 5 years ago by soulustrous.

• A:Answer You can turn it off or change it to 3 different brightness

  Answered 5 years ago by DPattonVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat is the max of ram you can put on this laptop?

Asked 5 years ago by Anonymous.

Q: QuestionWould this be a good laptop for light graphic design work on MS Publisher and InDesign?

Asked 5 years ago by Jans2807.

• A:Answer yes, my daughter uses it for her Film and Animation program at school with no issues. Just make sure to get a drawing pen.

  Answered 5 years ago by AsherVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen will it be in stock again?

Asked 5 years ago by Suzy2020.