Questions & Answers

Q: QuestionDoes the USB 3.0 C on this laptop have the ability to transfer power and data simultaneously and does it support different protocols such as Display Port, MHL HDMI and Thunderbolt?

Asked 5 years ago by WOODY8493.

• A:Answer This model have a USB 3.1 Gen 1 Type-C port that provides a transfer rate of up to 5Gbits and is backward compatible to USB 2.0.This port does not support display, MHL HDMI and Thunderbolt.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionCan this computer play GTA V and/or Call of Duty Warzone?

Asked 5 years ago by Gamer.

• A:Answer No, this laptop is not intended for gaming. We recommend checking out some of our gaming laptops with a dedicated graphics card.

  Answered 5 years ago by ASUS Answers

  
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Q: Questionwould this lap top be able to run a d,a w s unit properly?

Asked 5 years ago by jer.

Q: QuestionIs this an IPS screen?

Asked 5 years ago by Inquisitive.

• A:Answer Yes, the screen is an IPS display 1080 Full HD - LED

  Answered 5 years ago by 7onefour

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Q: QuestionHow is the color accuracy of this screen? Such as the sRGB%

Asked 5 years ago by Inquisitive.

• A:Answer This product has 1920 x 1080 resolution boasts impressive color and clarity.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIs it a touch screen

Asked 5 years ago by Anonymous.

• A:Answer Yes, this laptop is an 1080 Full HD convertible 2 in 1 touch screen.

  Answered 5 years ago by 7onefour

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Q: QuestionIs any software included/installed?

Asked 5 years ago by Twag.

• A:Answer This system comes with Windows 10 - Home 64-bit. It may also come with other offers such as a 6 month of antivirus by Webroot. It is not pre-installed and the activation code will be sent to you digitally via email by Best Buy. This system has no bloatware which is great!

  Answered 5 years ago by 7onefour

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Q: QuestionCan the video card (or whatever) on this laptop run a dual monitor setup? If so, what sort of cable is required?

Asked 5 years ago by BigG.

• A:Answer Yes, this laptop can support a 2nd monitor. It has a single HDMI port.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhat year did this laptop come out?

Asked 5 years ago by Martzo.

• A:Answer The laptop rolled out in the market in 2019.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionCan I play Minecraft on here and do Photoshop?

Asked 5 years ago by Izzy.

• A:Answer This machine is not recommended for Minecraft or Photoshop, the integrated graphics does not meet the requirements for either application.

  Answered 2 years ago by ASUS Answers

  
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Q: QuestionIf I buy this today, can I use it immediately? Is the MS Word, Excel, PowerPoint and other softwares already included/installed?

Asked 5 years ago by Anonymous.

• A:Answer If you purchase this laptop, it will not come with Microsoft 365 pre-installed. You will not have access to MS Word, Excel, PP, etc. It can be bought separately at the time of purchase which I believe you will receive a digital key from Best Buy after downloading it to your system. However, you are already a subscriber to OneDrive. You will get Office 365 for free since it is included already for OneDrive subscribers.

  Answered 5 years ago by 7onefour

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Q: QuestionDoes this have a DVD player?

Asked 5 years ago by sn.

• A:Answer No, you need to buy an USB connect disc dvd player

  Answered 5 years ago by MissyVerified Purchase

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Q: QuestionI have two questions actually. What year model is this computer and what version of Windows 10 is it running?

Asked 5 years ago by Finfan313.

• A:Answer The laptop is 2019 model and preinstalled with Windows 10 Home.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhen was this laptop first available? Thanks!

Asked 5 years ago by Julia.

• A:Answer This model was first available in 2017.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIs the keyboard back lit

Asked 5 years ago by Jspin83.

• A:Answer This model does not have a backlit keyboard.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIs this a business grade or MIL Spec?

Asked 5 years ago by GB314.

• A:Answer This unit is ideal for business purposes.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhat is the refresh rate? 60hz or 120hz or 144hz

Asked 5 years ago by ROGUExJEDI.

• A:Answer This model has a 60Hz refresh rate display.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionHow annoying is the smaller numeric keypad? I do accounting for a living and am concerned about this being very awkward to use, as I am used to a full size version.

Asked 5 years ago by sarahm.

• A:Answer Do understand the inconvenience this may have caused you if the keypad is smaller than usual. Please allow some time to get use to it.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionCan you upgrade and add a Nvidia Graphics card on this unit? Can you also add upgrade more RAM?

Asked 5 years ago by RogueJEDI.

• A:Answer No, you cannot add a graphics card in this unit.

  Answered 5 years ago by CommunityAnswer

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