“I just got this in the mail today, and I booted it up, and as soon as I entered my Microsoft account the screen went black, but I can move my mouse around and do everything, but the screen is black. What am I supposed to do?”

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• contact best buy or asus

  Answered by darthpillai 8 years ago

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• Either wait or hard reset. I've had similar issues I think

  Answered by Mike 8 years ago

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• I HAD THE SAME SITUATION, HAVING THE BLACK SCREEN, ON TOSHIBA SATELLITE LAPTOP, AND CHANGED SOME NEW PARTS, BUT DID NOT WORK, AND GAVE UP, AND PURCHASED A NEW MACBOOK. I AM HAPPY WITH MAC. FIRST, OPEN THE LCD SCREEN, AND CHECK IF THE CODE ATTACHED WITH THE HOOK ON THE BACK OF THE LCD SCREEN OPENED IS TIGHTEN WITH THE OTHER CONNECTOR. IF SO, BUT IT'S STILL BLACK SCREEN, GO TO THE NEXT STEP. SEE THERE ARE A LOT OF CHECK POINTS IF YOU ADDRESS THIS PROBLEMS OVER INTERNET.

  Answered by mdpianist 8 years ago

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