“I just recently bought this computer for the purpose of only playing The Sims 4 on it. I decided to play the laptop with charged 100% in less than 20 minutes it was at 1% and died is it normal for this laptop to only last 20 minutes?”
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The labtop should run high end games for a while. Yours seems to have a problem with it so I suggest to look into it or try to replace it.
Sorry, there was a problem. Please try again later.This depends on the utilization of your notebook, however, you can also check the health of your battery using the instructions in this link: https://www.asus.com/support/FAQ/1012793/
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