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It could be a factory defect, but be aware that this turntable doesn't "power on" like most modern devices do. Once it's plugged into the power simply hit the "start" button and it should start spinning the record and automatically move the needle. To diagnose your issue further, I would try plugging it in different outlets to make sure it's not a popped breaker or faulty outlet. If that doesn't work then maybe the power cable is defective so you could try a replacement or another cable if you have one.
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