“I got the Optilink Cinnamon 12' cable back in August, one end of the cable will NOT stay in the optical socket on my new 43' Samsung 4K tv, why? It just keeps popping out.”
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1-3 of 3 Answers
Please check that the protective cap has been removed from the tip of the plug prior to use.
Sorry, there was a problem. Please try again later.The first thing that comes to mind is Did you remember to take the plastic cap off the end before inserting it into your TV? I’ve come close to doing that about 6-7 times. That’s the only reason I can think of why you’re not getting the cable to stay.
Sorry, there was a problem. Please try again later.To Jeremy and Optiolink Customer Service, THAT'S IT! Thank you two very much, I read the instructions - I thought. However I must have missed that. Once I saw these answers, I got the cable, and checked the ends for the protector caps - sure enough they were still on the cable, so will try it tomorrow WITHOUT the caps:)
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