“We recently purchased the Pure 211+. Our unit shuts off and then we have to manually restart it. If this normal? I have not seen anything in the manual concerning this issue. Please respond asap. Thank you”
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Hello BigDawg, we are sorry for the experience you had. It does seem like your Blue Pure 211+ is functioning as it should. If the problem persists, we suggest arranging for an exchange from the original Best Buy you've purchased from or contact [email protected] and request for a warranty exchange by providing a proof of purchase. We'd be very happy to send you a new one under warranty.
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