A:Answer Hi AZgirl, thanks for your question and interest in our products! Models #SHP65CM5N and SHPM65Z55N are not the same. Regarding product complaints, Bosch is committed to the highest standards of safety, quality and craftsmanship. Each appliance is designed and manufactured to our specifications and strict quality standards and protected under a one-year manufacturer's warranty. Please feel free to contact our customer care team at 1-800-944-2904 with any additional questions. We'd be happy to help. Thank you.
