“I have the old companion 2 series ll speakers and I tried using them on my new computer (windows 10) they will not produce any sound, do I need to upgrade to the series lll?”
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Thank you for your question, al323. We're sorry to hear you're experiencing difficulty with your Companion 2 Series II speakers. As someone mentioned before, Windows should prompt you to choose the Companion as your audio output device. We would recommend a full power reset of the speakers. Please find the steps here: https://bose.life/2k4fdR1. If the issue persists, please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day! Jesse - Bose Support
Sorry, there was a problem. Please try again later.Your computer should prompt you to select speakers, headphones, etc to bypass the built in computer speakers.... I have to select headphones for mine to work on Win 10.
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