“My companion 5 is connected to TV but with no reason it automatically disconnects from TV then I have to tap the volume controller's pad to reconnect. This happens randomly some times occasionally and sometimes very often. Please help, Javid”
Answer This Question
1-2 of 2 Answers
The speakers have an automatic mute feature which may be causing you to "hit/tap" the controller. I would do some research (contact the company's customer service dept. or just ask Uncle GOOGLE if there's a way to defeat this function. Hope this helps.
Sorry, there was a problem. Please try again later.Hello Javid, Thank you for your post. Sorry to hear about your issue. This may be a configuration setting on your TV, but we recommend that you try the speaker on a computer to isolate the issue. We certainly like to help you resolve this, please feel free to contact our Support Line at 1800-379-2073, so we may look further into it. We're open Mon-Fri, 9 AM - 8 PM. Thanks again!
Sorry, there was a problem. Please try again later.