Questions & Answers

Q: QuestionWhat is the maximum wireless range for these headphones?

• A:Answer The maximum wireless range for these headphones is 30 feet.

Q: QuestionAre these headphones able to fold for storage?

• A:Answer Yes, these headphones have a foldable design.

Q: QuestionDoes this headphone have active noise cancelling?

• A:Answer Yes, these headphones have active noise cancelling feature.

Q: QuestionDoes the headphone come with a carrying case?

• A:Answer Yes, the headphone comes with a carrying case.

Q: QuestionCan I detach the cord from these headphones?

• A:Answer Yes, the product specifications state that these headphones have a detachable cord.

Q: QuestionHow long does the battery last on these headphones?

• A:Answer The headphones provide up to 30 hours of playtime on a single charge.

Q: QuestionAre the earphone cups detachable?

Asked 5 days ago by Marlin.

• A:Answer Yes

  Answered 2 days ago by VaporEyeZ

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Q: QuestionWhat does "True Wireless - No" mean on Bose headphones?

Asked 5 days ago by JC.

This question was asked about the related product: Bose - QuietComfort Ultra Headphones (2nd Gen) - Driftwood Sand

• A:Answer Hi JC, "True Wireless - No" means the headphones are not fully wireless and may use either a wired connection or a wireless connection with a cable linking the headphones.

  Answered 5 days ago by Bose Support

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Q: QuestionAs no rechargeable battery lasts forever, how hard is it to replace the battery that comes with it? I've read it's a nightmare because it is both glued and soldered in, Is that true?

Asked 1 week ago by Andy.

• A:Answer Hi Andy, the Bose QuietComfort Ultra Headphones (2nd Gen) do not have a removable battery, so the battery cannot be replaced. It can only be charged using the USB‑C charging cable that comes with the product. If your headphones are experiencing battery issues, please feel free to reach out to us with your product’s serial number and your country location, and we’ll be happy to assist you further. You can reach us through this link: http://bose.life/globalsupport

  Answered 5 days ago by Bose Support

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Q: QuestionHas anyone used older older Bose and noticed the difference with the noise canceling on newer models?. I get pounding headaches from ANC but my sister has the new ones and I didn’t get the same pressure or headache. Want to see if this is real or one off

Asked 2 weeks ago by Hannah.

This question was asked about the related product: Bose - QuietComfort Ultra Headphones (2nd Gen) - Black

• A:Answer Hi Hannah, the Bose QuietComfort Ultra Headphones (2nd Gen) are crafted with premium materials for exceptional comfort and a refined design, allowing you to immerse yourself more deeply in your favorite music and video content. They’re engineered with our best noise cancellation and spatialized audio for a truly immersive listening experience. Every note feels fuller, every piece of dialogue becomes clearer, and every melody takes on greater depth. We’ve also improved the noise‑cancelling performance to deliver an even better listening experience overall. Jelyn - Bose Customer Support

  Answered 2 weeks ago by Bose Support

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Q: QuestionCan you connect them to a smart tv

Asked 2 weeks ago by Benny.

• A:Answer As long as your smart TV has bluetooth you can

  Answered 1 week ago by JayT

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Q: QuestionCan I test this model at South Bay Center?

Asked 2 weeks ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Ultra Headphones (2nd Gen) - Black

• A:Answer Hi there, it’s not guaranteed that you’ll be able to try this at the South Bay Center, as it depends on the store’s policy. You can contact them directly to check if it’s possible. If not, we recommend taking advantage of our 90‑day risk‑free trial for the Bose QuietComfort Ultra Headphones (2nd Gen) when purchased directly from our website. Here’s the link: https://bose.life/4rl3PR8 If you need anything else or have more questions, feel free to reach out to us through this link: http://bose.life/globalsupport Jelyn - Bose Customer Support

  Answered 2 weeks ago by Bose Support

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Q: QuestionDo they have a built-in 🎤

Asked 3 weeks ago by Santa.

• A:Answer Yes it has a few mics and in my experience Bose has some of the best mics for headset on the market.

  Answered 1 week ago by JayT

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Q: QuestionAre these truly wireless (Bluetooth or LAN), or do they connect to a USB dongle?

Asked 3 weeks ago by KBai.

This question was asked about the related product: Bose - QuietComfort Ultra Headphones (2nd Gen) - White

• A:Answer Hi there! The QuietComfort Ultra Headphones (2nd Gen) offer seamless Bluetooth wireless connectivity, along with versatile wired options via a 2.5 mm auxiliary input and USB-C port. No USB dongle is needed, just simple, flexible connections to suit your setup.

  Answered 3 weeks ago by Bose Support

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Q: QuestionHow long is the warranty for the open box?

Asked 1 month ago by Francis.

• A:Answer Same as if you were purchasing them brand new , most of the time 1 year from manufacturer and you can always add best buy protection or if purchased on card you may get extended warranty depending on the card you use.

  Answered 1 week ago by JayT

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Q: QuestionCan I be able to connect to my laptop for zoom presentation in a noisy place?

Asked 2 months ago by Vincent.

This question was asked about the related product: Bose - QuietComfort Ultra Headphones (2nd Gen) - Black

• A:Answer Yes, they are amazing in a noisy environment

  Answered 1 month ago by TamaraS

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Q: QuestionWhen will the Midnight Violet and Driftwood Sand colors be available?

Asked 2 months ago by gslmech.

This question was asked about the related product: Bose - QuietComfort Ultra Headphones (2nd Gen) - Black

• A:Answer They are now available

  Answered 1 month ago by TamaraS

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Q: QuestionWhen will these be available to order again?

Asked 2 months ago by Fred.

This question was asked about the related product: Bose - QuietComfort Ultra Headphones (2nd Gen) - Driftwood Sand

• A:Answer They are available right now.

  Answered 1 week ago by JayT

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