Questions & Answers

Q: QuestionWhat is the return policy on the headphones?

Asked 6 months ago by Vic.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer I believe it’s 30days. Best Buy customer service has really upped their game, they got new leadership and new tech. Experts working the front lines, they are great at answering questions and take whatever amount of time you need to answer all your questions

  Answered 6 months ago by LauraLee

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Q: QuestionAre these recommended for babies and young children for attending loud events ?

Asked 7 months ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Ice Blue

• A:Answer They will fit a baby or small child, but not that well. The crosspiece will not rest on their head, but it will hold the headphone cups on their ears and provide excellent noise reduction

  Answered 7 months ago by Mike

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Q: QuestionAre these rated for lawn mowing?

Asked 11 months ago by AngerMngMnt00.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer I wouldnt use them for any sweaty activity. Although the headphones would be fine I believe it comes down to your comfort while working and sweating. In hot climates they do tend to be a little warm and make my ears sweat.

  Answered 10 months ago by aeonixx

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Q: QuestionHow do you turn the power on and off the Bose headphones? Where is the action switch?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer There is a slider switch on one of the ear pieces. The action button is on the opposite side.

  Answered 1 year ago by TracielP

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Q: QuestionCAN THESE HEADPHONE CONNECT TO THE AIRPLANE SYSTEM? ?

Asked 1 year ago by BOBCAT.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer Hello, yes using an airline adapter you can connect the QuietComfort Headphones to an airline system.

  Answered 1 year ago by Bose Support

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Q: QuestionDoes this sumbich Bose QuietComfort over the ear come with a shoulder strap like the pk90?

Asked 1 year ago by RoyFromLasAnges.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer no LOL

  Answered 10 months ago by aeonixx

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Q: QuestionAre these compatible with XBOX?

Asked 1 year ago by Slangley.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer The QuietComfort Wireless Headphones were not designed to be connected directly to an xBox. However, you should be able to connect them to your TV for when you play your xBox, if your TV supports Bluetooth 5.1, A2DP (Advanced Audio Distribution Profile) and BLE (Bluetooth Low Energy).

  Answered 1 year ago by Bose Support

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Q: QuestionDo these headphones snap together for a smaller footprint when travelling?

Asked 1 year ago by breka.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer Yes, they do. The earcups turn in, and the arms let you fold one of the cups into the top of the headset.

  Answered 1 year ago by Allen

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Q: QuestionAre these headphones loud? does it have good surround sound?

Asked 1 year ago by KJones.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - White Smoke

• A:Answer If you are looking for a pair of headphones with surround sounds/spatial audio I would recommend the QuietComfort Ultra Headphones.

  Answered 1 year ago by Bose Support

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Q: QuestionWill this headset be compatible with Microsoft Teams

Asked 1 year ago by Buck.

• A:Answer Yes I've used it when on a teams call, it works well and seamlessly with the app or web version. At least for me.

  Answered 1 year ago by BestBuyAddict

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Q: QuestionCan you charge these USB?

Asked 2 years ago by Drywall.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - White Smoke

• A:Answer Yes - you'll need to connect the small end of the USB cable (provided) to the USB-C port on the headphones, and the other end to a USB-A power source, e.g. a wall charger or a computer.

  Answered 2 years ago by Bose Support

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Q: Questionwhen listening to a book how much time can I charge the unit for?

Asked 2 years ago by Hesh.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - White Smoke

• A:Answer If you mean whether the headphones should be used while they are charging, then we must advise that the headphones not be worn or used whilst they are charging.

  Answered 2 years ago by Bose Support

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Q: QuestionWhat is the battery life on a single charge?

Asked 2 years ago by Jeff.

• A:Answer 24 hours

  Answered 2 years ago by Bose Support

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Q: QuestionDo these connect with apple iPhone?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - White Smoke

• A:Answer Yes, they are iOS compatible.

  Answered 2 years ago by Bose Support

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Q: QuestionWill headphones plug into aircraft seat

Asked 1 day ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer Yes, you can absolutely use them on a flight! The headphones include a backup audio cable in the box so you can plug directly into the aircraft's entertainment system. For older planes that require a two-prong connection, you would just need to pick up a standard dual-plug airline adapter.

  Answered 22 hours ago by Bose Support

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Q: QuestionIs there any lag time when using with smart tv?

Asked 2 weeks ago by Crow.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Moonlight Gray

• A:Answer When connected to a Smart TV via Bluetooth, the Bose QuietComfort Headphones may have a slight audio delay, which is normal and will be eventually smooth afterwards. Most users find the delay minimal for TV and movies, but if perfect lip-sync is required, a wired connection is the best option. The actual experience depends on the TV's Bluetooth capabilities and audio settings.

  Answered 6 days ago by Bose Support

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Q: QuestionWha is the model name? Are they only designated as QC? Also I was told by Best Buy that theses are manufactured in 2021 and 2023. Also, why is the Aux so thin and fragile? Can I get a thicker stronger replacement. Also, is the microphone no power useable?

Asked 2 weeks ago by ScifiFan.

• A:Answer Bose QC HEADPHONES

  Answered 3 days ago by WILLIAMG

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Q: QuestionIs this a used product?

Asked 2 weeks ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer When purchasing directly from this listing on Best Buy, you are buying a brand-new, factory-sealed product. Best Buy typically labels any refurbished, open-box, or pre-owned items clearly as 'Open-Box' or 'Refurbished' near the pricing section of the page. If you are looking at the standard new listing, it will be a completely new item in its original retail packaging.

  Answered 2 weeks ago by Bose Support

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Q: Questiondo these headphones utilize Spatial audio capabilities?

Asked 3 weeks ago by toni.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Moonlight Gray

• A:Answer The Bose QuietComfort Headphones do not support spatial audio through Bose Immersive Audio. That feature is exclusive to the QuietComfort Ultra Headphones model, which use Bose’s proprietary Immersive Audio technology to create a spacious, lifelike soundstage with head‑tracking for a more natural listening experience. While they don’t include spatial audio, they remain a strong choice if your priority is premium sound quality and exceptional noise cancellation.

  Answered 2 weeks ago by Bose Support

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