A:Answer Hi Bella70, if you need help changing the strap, the instructions are available in your owner’s guide. Here are the steps:
-Firmly turn the grommet on the end of the handle to the left (counter‑clockwise) about ¼ turn.
-Lift to remove the handle from the speaker. Repeat steps 1–2 to remove the other side of the handle.
-Align the notches in the grommet with the contacts in the opening and place the grommet inside the speaker.
-Turn the grommet to the right (clockwise) about ¼ turn until you feel a click.
-Repeat steps 1–2 to attach the other side of the handle or carry strap.
If you run into any issues, please don’t hesitate to reach out, we’ll be happy to assist further. You can reach us through this link: http://bose.life/globalsupport
Jelyn - Bose Customer Support
