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Sorry, there was a problem. Please try again later.Hello Andie. Thank you for reaching out. One thing to try is to reset the SoundLink Mini II by holding the power button for about 10 seconds until the 3 LEDs flash once. If that does not resolve it, we are here to help. Please call us at 800-380-4831. We are available Monday through Friday 9am to 9pm EST.
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