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Are you sure that it’s “seated” on the ring and that the ring is set correctly? Otherwise I don’t think there’s anything else that would cause it not to turn.
Sorry, there was a problem. Please try again later.Please make sure that the turntable is properly set on the center hub. All the indentations should fit like puzzle pieces. If you continue to experience issues, please feel free to send us an email to [email protected] or call us at 866-273-8455. We'll be happy to help you from there.
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