“I printed pictures for a family tree program and they came out with lines on them. this is a new printer. what may cause that”
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From what I have read, those lines are frequently caused by a toner cartridge needed some cleaning. On the toner assembly on the toner roll there is a green slide thumbpiece. Slide it back and forth 5 times and then try it. Also try shaking the toner cartridge to distribute that black powder.
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