1-1 of 1 Answer
Hello Dave, I understand your machine does not have power. Please verify the machine's power cord is connected directly to a wall outlet, and not to a surge protector, power splitter, backup power supply, or extension cable. Many surge protectors and power backups are not rated to cover the peak wattage needed to run the machine. Here is a link with additional steps that may help. https://help.brother-usa.com/app/answers/detail/a_id/158264 If you still continue to experience the same issue, please contact customer support directly. https://www.brother-usa.com/contact-us
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