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You may already know this. But fan the paper before putting it in the tray
Sorry, there was a problem. Please try again later.Only thing I can think of is to reduce the amount of paper that you put in there. There is also a small blue guide toward the back of the tray (open end). Be sure that is set for the length of your paper and don't make it to snug against the paper. Hope this solves your problem.
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