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I suggest reaching out to Casio Support Teams: For Customer Service Support in the USA at 1-800-706-2534 during regular business hours (currently Monday-Friday 9:00a.m. - 5:00pm EST ) Or For Technical support in USA at 1-800-435-7732 during regular business hours (currently Monday-Friday 9:00 a.m. - 8:00pm EST for all products, Saturday 10:00 a.m. - 8:00 p.m)
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