Questions & Answers

Q: QuestionWhat is the video resolution of this camera?

• A:Answer This camera has a resolution of 1080.

Q: QuestionDoes this camera have night vision?

• A:Answer Yes, this camera has a day and night mode.

Q: QuestionDoes this camera work with myQ?

• A:Answer Yes, this camera is compatible with myQ.

Q: QuestionHow is the camera powered?

• A:Answer This camera is powered by a Cable with AC Adapter/Plug-in.

Q: QuestionWhat is the field of view for the camera?

• A:Answer This smart garage camera has a 130 degree wide angle HD streaming video.

Q: QuestionIs this camera for indoor or outdoor? There is not enough information in the description.

Asked 2 years ago by TimF.

• A:Answer Hello TimF. The MYQ-SGC2WCH would be for indoor use. In Garage climate performance operates in extreme climate range of -4⁰F to 122⁰F. Should you have any comments, concerns or questions feel free to contact customer support. https://support.chamberlaingroup.com/s/contact-us

  Answered 2 years ago by TheChamberlainTeam

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Q: QuestionIf I DO NOT have a MyQ hub (which lets me open/close the garage door via your app), and if I DO NOT have a monthy subscription, will the camera's motion sensor detect when the garage door opens, and if so, will the camera send an alert to my phone?

Asked 6 months ago by JoeyP.

• A:Answer Hello, Joe. Thank you for your interest in our products. Unfortunately, the motion alert is not available without an active subscription as it will need to be added into the app. Should you have any questions, please feel free to reach us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT or email us at [email protected].

  Answered 6 months ago by TheChamberlainTeam

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Q: QuestionWill this cam sense the motion of the garage opening and give me a live feed ?

Asked 1 year ago by Rich.

• A:Answer Hello rich, you will be able to view the live camera footage at any time within the myQ app. You may enable motion detection by purchasing the myQ video subscription.

  Answered 1 year ago by TheChamberlainTeam

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Q: QuestionWill these work with Ring or Alexa’s systems ?

Asked 2 years ago by Regret.

• A:Answer Hello. We do apologize. MyQ can link to Ring, however, the myQ Smart Garage Camera can only be seen on the myQ app.

  Answered 2 years ago by TheChamberlainTeam

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Q: QuestionIs there local video storage on an SD card as well as cloud storage? Is there a monthly fee for cloud storage?

Asked 2 years ago by JimR.

• A:Answer No SD slot or other options for local video storage. There are two advanced options for cloud storage, either 30 day history for $9.99 a month/$99.99 a year or 7 day history for $3.99 a month/$39.99 a year.

  Answered 1 year ago by TechnicallyClumsyVerified Purchase

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Q: QuestionHow does this plug in? Does it plug into garage door motor?

Asked 2 years ago by bbyshopper112.

• A:Answer No, it plugs into an outlet. Once you pair it (by going through your garage door motor’s pairing process at the same time as this little hubs, you can mount it almost anywhere in the garage. It does have some challenging requirements like: It needs to be 4’ away from metal.

  Answered 1 year ago by TechnicallyClumsyVerified Purchase

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Q: QuestionIf I add this camera to my existing MyQ hub and sensor, will I be able to use my existing MyQ app to view live video?

Asked 6 months ago by JoeyP.

• A:Answer Thank you for your interest in our products, Joey. Yes. You will have the ability to live stream your cameras view through the myQ app. Should you have further inquiries, feel free to reach us at [email protected].

  Answered 6 months ago by TheChamberlainTeam

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Q: QuestionWill I get push alerts without a subscription? Will It connect just to my 5g wifi or does it have to Pair thru my garage door opener?

Asked 9 months ago by Tim.

• A:Answer Thank you for your question, Tim. Correct, you will still be able to receive push notifications without a subscription. Our products will need a 2.4 Ghz network to connect to the myQ app.

  Answered 9 months ago by TheChamberlainTeam

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Q: QuestionDo you need in home wifi for the camera to work.

Asked 1 year ago by Oz.

• A:Answer Yes.

  Answered 3 weeks ago by NathanielVerified Purchase

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Q: QuestionDoes this pair with a Linear brand motor?

Asked 1 year ago by Km808.

• A:Answer Hi, thank you for your question. The camera will not pair to a Linear Garage door opener as the camera will be completely separate from the Garage door opener. For any further questions, please contact us at [email protected]

  Answered 1 year ago by TheChamberlainTeam

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Q: QuestionIs this camera compatible with 5G?

Asked 1 year ago by Td.

• A:Answer Hello TD, yes the myQ Smart Garage Camera has the ability to connect to both 2.4 or 5 GHz home Wi-Fi networks.

  Answered 1 year ago by TheChamberlainTeam

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Q: QuestionWhat is difference between myq-sgc1wlm vs myq-sgc2wch?

Asked 1 year ago by Dave.

• A:Answer Hello Dave, thank you for your interest in our products. The difference between the parts you are inquiring about is that ''myq-sgc1wlm'' is only found through a local dealer/tech, and for ''myq-sgc2wch'' part, this can be found at any retailer like Lowes, Home Depot, Walmart, Target, and ACE Hardware. For further questions or inquiries, feel free to reach us at [email protected].

  Answered 1 year ago by TheChamberlainTeam

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