“My unit is 6 years old. All of a sudden it just goes dark and turns off. When I turn it on again all is normal. We do have have any power outages when this happens. Is this unit bad. Would bad batteries make it shut off dead like that?”
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This isn't normal activity. All the UPSes that I've ever owned would beep (incessantly!!) when the internal battery was dead, whether or not they were plugged into the wall. To test the condition of the batteries in your UPS, unplug it from the wall while it's on and see what it does. But first - turn off any sensitive devices that might lose data when power is disrupted. Desktop computers, in particular, are not happy when they lose power suddenly, so if you have one plugged into your UPS, make sure it's off. Do be sure to leave on devices that won't mind getting the power abruptly cut off: monitors, desktop printers, speakers, etc. Keeping those units on will put a load on the UPS, allowing you to make a realistic test). As soon as you unplug the UPS from the wall, you should hear 2 things: 1. the UPS will make a subtle "click" sound as your UPS switches from main power to battery backup power. Your devices should stay powered on, and should not notice that the power was cut to the UPS. 2. Your UPS should start beeping to let you know that it lost power. The beeping sound will go away when you plug the UPS back into the wall (and you'll hear it click again as the UPS switches back to main power) If either of those 2 things don't happen, replace the UPS. In my experience - a UPS will last about 4 years or so. If you got 6 out of yours, you're doing very well. - Buying after-market batteries is not worth the effort. Poor quality batteries only last 6 months or so (which means you're throwing good money after bad), and good quality batteries are ~70% of the cost of buying a new (improved) UPS. Why spend hard-earned money to prolong old technology? Hope that helps.
Sorry, there was a problem. Please try again later.Hello David, The unit uses lead acid batteries and lead acid batteries have an average life of 3-5 years. Sounds like you may just need to replace the internal batteries. If you need additional info, feel free to reach out to us at 877-297-6937, and we'd be happy to assist.
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