“I just got the computer yesterday, and the keyboard is missing a key and won't light up. Can I have it exchanged for a new one? Thanks.”

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• We do apologize to hear that you received a keyboard with a missing key. Please contact our technical support department directly so that we can have a new keyboard shipped to you. Please contact our technical support department at 1.888.937.5582 Monday through Friday from 7am to 7pm PST. Please note that we are closed on Holidays.

  Answered by CyberPowerPC Brand Expert 9 years ago

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• Contact bestbuy directly if there is a problem. You may have to replace the entire bundle if you do it through them, if that's the case they may refer you to Cyberpower PC. They shouldn't have any problem replacing the keyboard

  Answered by Myles 9 years ago

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