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I had this issue as well. support was unable to help me as well. but I've had MANY problems with this sound bar and in the process of getting a refund or some other compensation. this product is awful. my last straw was an ear damaging high pitch ring. not exaggerating with the ear damaging part. if you can, return this item as soon as possible.
Sorry, there was a problem. Please try again later.This product is a piece of crap nothing but problems AVOID at all cost.
Sorry, there was a problem. Please try again later.
