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  • QuestionAny reason I can play CDs but no sound coming from SACDs? I am using optical output.

    Asked by Edward.

    • Answer Turns out that quite a few amplifiers can't process the DSD stream (even if their product descriptions say they can). Using the Analog Audio out from the unit works. Something I learned recently was, if you get nothing from either Analog or Digital outputs, unplug the unit for a couple of minutes (hard reset) and then plug it back in.

      Answered by Vincent

  • QuestionMy new denon cd player won’t play. It is connected to a Denon amplifier.

    Asked by Jon.

    • Answer Hello. Sorry to learn of the inconvenience. The first thing to try is a power reset - completely disconnect the DCD-1700NE from the power source for 15 minutes and power back up again. If this doesn't fix the issue, some trouble-shooting will be required. Our Customer Care Team are on hand to assist. Here is their phone number: 800.497.8921

      Answered by Denon Team