“I have a brand new Dyson animal. It is very hard to push on new carpeting. Is there something I can do to make it easier as I am an older female. Height adjustment??? I may have to return it. Is there one that is a little easier to handle??”
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Best for low pile carpet. Adjustment is automatic on carpet. I to have trouble pushing dyson if rug is not low pile.
Sorry, there was a problem. Please try again later.Hi Sherly - I have the same problem ---- but 3 machines all do the same thing. My suggestion is do not waste one more minute with the product RETURN it! before you can't, like me I'm out 1,500 on these piles of plastic. Sure wish I had my mom old Hover
Sorry, there was a problem. Please try again later.Hello Shirley, this is Kelly with Dyson. The Dyson Ball Animal 2 features Dyson ball technology, which allows for easy navigation with the turn of a wrist. The cleaner head on this machine is self-adjusting, meaning that it raises and lowers to seal in suction across all floors. Ultimately, the machine being hard to push will likely be the result of suction forming an airtight seal between the cleaner head and the floor. Dyson machines do have higher levels of suction power - and while this works for a majority of carpets, there are select fibers that may not be compatible. The air seal would be limited due to the suction power of the machine, from the result of the high suction and the self-adjusting feature. Best wishes, Kelly Dyson Customer Support
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