Questions & Answers

Q: QuestionWhat is the maximum noise cancellation level offered by the headphones?

• A:Answer The headphones can cancel up to 40dB of unwanted noise. This is made possible by eight active noise-canceling microphones, allowing for a fully immersive listening experience.

Q: QuestionWhat is the maximum noise cancellation level offered by the headphones?

• A:Answer The headphones can cancel up to 40dB of unwanted noise. This allows for fully-immersive listening so you don't miss a beat.

Q: QuestionHow long does the battery last on a single charge?

• A:Answer The battery lasts for 55 hours on a single charge.

Q: QuestionHow many microphones are used for noise cancellation in the headphones?

• A:Answer Eight microphones are used for active noise cancellation in the Dyson OnTrac headphones.

Q: QuestionWhat is the battery life of the headphones?

• A:Answer The battery life of these headphones is 55 hours.

Q: QuestionHow long does it take to fully charge the headphones?

• A:Answer It takes three hours to fully charge the headphones.

Q: QuestionDo the headphones have a sound isolating feature?

• A:Answer These headphones have a sound isolating feature.

Q: QuestionDo the headphones have a sound isolating feature?

• A:Answer These headphones have a sound isolating feature.

Q: QuestionCan the headphones be used wirelessly?

• A:Answer These headphones offer Bluetooth wireless connectivity for a truly wireless experience.

Q: QuestionHow many microphones are used for noise cancellation in the headphones?

• A:Answer Eight microphones are used for noise cancellation in the headphones.

Q: QuestionAre they sweat proof? Can test cushions ne washed?

Asked 7 months ago by BKJeep2012.

Q: QuestionDo these not come charged? Just opened package and no power. Have had them charging for about 15 min and don't see any indication that they are even charging?

Asked 1 year ago by Anonymous.

• A:Answer Hello, thank you for reaching out to us. We apologize for any inconvenience you are experiencing with your new vacuum. Dyson cordless vacuums typically do not come fully charged out of the box and may require a full charge before first use. It usually takes about 3 to 5 hours to fully charge the battery. If you have had the vacuum charging for 15 minutes and do not see any indication that it is charging, please ensure that the vacuum is properly connected to the charger and that the charger is plugged into a working outlet. If the issue persists, please let us know so we can assist you further. We are here to help. If you have any further questions or need additional assistance, please feel free to contact us via [email protected]. We appreciate your support and look forward to serving you again. Warm regards, Dyson Customer Support

  Answered 1 year ago by Dyson Team

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Q: Questioncan you connect a wire from headphones to a computer/pc, so you can play games and listen to music?

Asked 1 year ago by owen.

• A:Answer Hello, thank you for your question regarding the Dyson OnTrac Customizable. The Dyson OnTrac Customizable is designed primarily for its core functionalities and does not support connecting headphones via a wire for gaming or music purposes. For the best audio experience while gaming or listening to music, we recommend using dedicated audio devices that are specifically designed for such activities. If you have any further questions or need additional assistance, please contact us via [email protected]. We would be delighted to assist you further. Warm regards, Dyson Customer Support

  Answered 1 year ago by Dyson Team

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