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Hi Scott, this is Kelly with Dyson. It's unusual to hear that your Dyson Animal would tear out carpeting fibers in your use. If this is an Animal upright, have you tried disabling the brush bar? The V11 Animal cord-free machine provides three levels of suction power. In addition, the torque drive cleaner head also has a suction control slider, while allows you to adjust suction right at the head. Best wishes, Kelly Dyson Customer Support
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