My vacuum will not keep a charge. Does it lose its charge when you unplug it from the outlet? null

Question

rezado · Accepted Answer

Yes the charger needs to be plugged in when not using.

Dash · Answer

If you have charged your vacuum then no it should NOT loose power when not in use during normal use...... but if left for 6 months ect then you may loose some power.

Kristen · Answer

The charge lasts for 30 minutes

DysonProductExpert · Answer

Hi there, this is Krystal with Dyson. I am sorry to hear your Dyson V6 is not keeping a charge. The only time the machine's battery is used is when the trigger is held when in use. You should be getting 20 minutes of constant suction in standard mode and 6 minutes on MAX power for tougher jobs. 
If you are not getting the specified run times  Please contact us at askdysonUS@dyson.com, 
include your name and contact information, and we will be glad to assist. We look forward to hearing from you.

Best Wishes,
Krystal
Dyson Customer Service

“My vacuum will not keep a charge. Does it lose its charge when you unplug it from the outlet?”

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