“I just purchased a V7 animal. When I am using the machine my thumb joint bone (closest to my hand) rubs against the upper part of the machine and causes my thumb to hurt. Anyone else have this problem? My V6 did not cause this problem. Any suggestions?”

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• Wear some thin leather gloves

  Answered by Nickname 7 years ago

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• Hello there Carol, This is Miella from Dyson. Our technical customer support team are always happy to assist with peculiar issues such as these. Please contact us at questions@dyson.com, include your name and serial number, and we will be glad to assist. Hope this helps! Miella Dyson Customer Support

  Answered by DysonProductExpert 7 years ago

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