Questions & Answers
- Model:
- 245202-01
- SKU:
- 6191441
Your price for this item is $399.99
Page
QuestionHi, does this model include the hand vacuum tool or do i have to purchase it separately? Whats the difference between the v7 and v8 animal cord free vacuum? Thanks M
- Answer The long shaft can come off so you can put attachments on and use it as a hand vacuum. The only difference between the v7 animal vs v8 animal that I can tell is the battery last 10 minutes longer on the v8. Not positive if there is a suction difference. Same amount of attachments for both v7 and v8.
QuestionIs it possible to purchase a replacement battery here in Hawaii?
- Answer Krystal and all Hawaii Dyson Owners, Dyson does NOT ship replacement batteries to Hawaii due to Hazmat shipping costs/restrictions. Krystal didn’t want Hawaii consumers to know this via this forum. But that is the unfortunate truth. If you call Dyson, you will learn the same. Regards, Hawaii Anthony
QuestionDoes the Dyson warranty is a good warranty? Do you need to buy one through the Geed Squad even though you have the one from Dyson? After the Dyson warranty expires would you be able to buy one through the GS?
- Answer Get the warranty. Under the two years, dyson is great for problems. Mine broke one month after the warranty ended. The part would cost me as much as a new product
QuestionWhat is the expected lifetime of Dyson V7 battery?
- Answer Not sure...HOWEVER, you must figure it will be $100 or more...purchase the Best Buy 5 year protection plan and they will guarantee the battery and entire vacuum for five years.
QuestionDo you need to replace filter? if so, how often?
- Answer Both filters are washable. Just be sure they completely dry before you reinstall them
QuestionI currently have a Dyson animal upright vacuum, but have been looking at this one for its mobility. When I got the upright, it scratched my bamboo floors, so I had to buy a separate attachment (common issue apparently). Will I have to do that with this?
- Answer I would recommend going directly through Dyson website and purchasing their V7 (or greater) Absolute Stick vacuum. The purchase comes with hardwood floor attachment with purchase.
QuestionDoes the charging station have to be mounted on a wall?
- Answer Hi Jess, this is Krystal with Dyson. The Dyson V7 can be charged with the wall charger without using the docking station. However, if you wish to use the docking station, it is meant to be mounted to the wall. Best Wishes, Krystal Dyson Customer Support
QuestionCan I use the attachments that already come with this vacuum on hard floors? Or do I have to buy new attachments?
- Answer It will work but its better to get the hard floor attachment there is a huge difference
QuestionWhere is the V7 made?
- Answer Hi there, this is Kelly with Dyson. Our technology is designed and developed in the UK which acts as Dyson’s Innovation Campus, bringing together creative activity to enable future products. In South East Asia, our Global Head Office is located in Singapore, operating as a sales, operations, engineering and manufacturing centre. Further advanced testing and manufacturing centres are located in Malaysia and the Philippines. Best wishes, Kelly Dyson Customer Support
QuestionDoes the two year warranty cover the battery ? If not, how long is the battery covered under warranty ?
- Answer Hello Eddie, this is Kelly with Dyson. Your 2-year guarantee will cover your machine's battery, under regular household usage. Best wishes, Kelly Dyson Customer Support
QuestionHello- can you tell me if the crevice tool that comes with the cordless v7 animal is flexible and how long is it. Thanks
- Answer Hello Nette, This is Miella from Dyson. The crevice tool doesn't have flexibility. The crevice tool is about 10 inches in length. Hope this helps! Miella Dyson Customer Support
QuestionWhich Dyson vacs have a HEPA filter?
- Answer Hello TR, this is Kelly with Dyson. The Dyson V7 Animal does feature two filters; one is the pre-motor filter which sits within the cyclone, and the other is the post-motor HEPA filter that attaches to the back of the motor. Best wishes, Kelly Dyson Customer Support
QuestionI have been unable to connect the battery and the receptacle that holds the dirt. I cannot get the receptacle flush with the battery.
- Answer The battery will most likely last longer than the warranty.
QuestionIf I purchase a Dyson V7 stick vacuum or other models, what does Best Buy warrant on this product? Can I get a battery replaced even if I live in Honolulu when it dies out?
- Answer Hi there, this is Kelly with Dyson. When purchasing your Dyson V7™ cord-free brand-new from Best Buy, the 2-year warranty would be directly with us, Dyson. If you ever have any issues that require troubleshooting, parts, or repairs, we'd be the ones to assist with this. Best wishes, Kelly Dyson Customer Support
QuestionWould this be safe to use on a hand-knotted wool carpet? For example, are the bristles really hard, which is damaging for that kind of material? Can it be put on a lower power setting so that it would be more gentle?
- Answer I’m not 100 percent sure. I imagine it can be at the low setting, which it does have.
QuestionWhat is the weight of the V7 Animal model? Could barely lift the V10 had to return it
- Answer Like 5-6 pounds. I can easily lift it and hold it in one hand.
QuestionHi my vacuum is fully charge but after I used for 1 mins it went dead . What to do
- Answer Contact Dyson if it's within 2 years from the date that you bought it. It sounds like a defect.
QuestionWhat is the typical battery life before the stain needs to be charged?
- Answer I can vacuum my entire house with this Dyson!
Questionmy vaccum sucks and then stops sucking about 5 secs later, then repeats while i hold down the trigger. mine is a slightly older version of the V7, is there something im missing when i clean it or is it time to replace it?
- Answer Mine did that. You have to clean the brush part. There is a rim inside that collects the dirt.