“I’m seeing mixed reviews on whether or not this scanner is compatible with Mac OS Catalina. Does the software change and have to be reconfigured every time there is a Mac update? If there are issues, who is it that we contact for help?”
Answer This Question
1-2 of 2 Answers
The selling point of this scanner is the Digital ICE dust and scratch removal, which is done by hardware. The last version it worked on was Mojave. For Catalina and Big Sur users, the fix is “free copy” of Silverfast SE software, which removes dust and scratches through software. Unfortunately, the version they included is Silverfast 8.8.0,, which was upgraded to Silverfast SE 9 in December 2020. Silverfast will not update to v9.0, and Epson customer service said that they have no plans to upgrade or update it. They said that I would have to purchase the software, which would be discounted if we were really Silverfast customers. We are not. Epson was the Silverfast customer. It costs $99 to upgrade the software, which is about half the price of the scanner. Absurd suggestion by Epson customer service.
Sorry, there was a problem. Please try again later.Hello NC. Yes, the Epson V600 Scanner is compatible to work on Mac iOS 11.x. Additionally, our scanners include free lifetime technical support; you can always contact our team directly for assistance. Regards, Kevin - The Epson Team.
Sorry, there was a problem. Please try again later.