“This entire steelbook has been a disaster. No one in the store knows what is going on and no one knows when I call Customer Service. How Best Buy functions as a corporation is beyond me. Are they coming back? If so, when?”
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I had this same experience! I was told in store to call the number to get my steel case and support told me they wouldn’t do anything. I asked to be escalated to a supervisor and they said they wouldn’t do that because there’s nothing they can do. I’m so disappointed. The steel case was the only reason I preordered through Best Buy.
Sorry, there was a problem. Please try again later.Was basically told to kick bricks when I explained this to someone thru chat. Was told I preordered too late and I should’ve paid attention sooner about preorder launches.
Sorry, there was a problem. Please try again later.I would say no; they screwed the pooch on the Steelbook exclusives and made my dissatisfaction about the debacle known. I was told at the store that you had to manually add it to your order.
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