“Scale is stuck in sensing mode. When I step on my scale I get the little dots trying to run across the top and all that it reads is "Sens step" goes back to the beginning "sens step" starts over and over and never reads, tells me to step off. It's like it's in start mode. What can I do to make it work again. I'm using it with Fitbit Charge HR, and iPhone6.”
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You might need to clean your scale - i use a little bit of Windex and a paper towel. I keep it shiny clean. The sensors can become clogged if you allow the scale to accumulate dust on it. Also, weigh yourself in your bare feet so that the sensors can read your hydration levels and get an accurate BMI.
Sorry, there was a problem. Please try again later.You may try removing and putting batteries back in.
Sorry, there was a problem. Please try again later.If you are stepping on it with socks on that may be the problem Try with Bare feet.
Sorry, there was a problem. Please try again later.Try removing the battery wait 30 seconds and put back in. You may have to start initialization again.
Sorry, there was a problem. Please try again later.TURN SCALE OFF THEN ON IT SHOULD SOLVE THE PROBLEM
Sorry, there was a problem. Please try again later.There is a software corruption, you should return it and get a new one... You could even call fit it support.
Sorry, there was a problem. Please try again later.You can try to take out the batteries
Sorry, there was a problem. Please try again later.Pulp the batteries out for a minute then place them back in and start from there. Worked for me.
Sorry, there was a problem. Please try again later.Place it close to your router to strengthen wifi signal and it helps.
Sorry, there was a problem. Please try again later.Try replacing the batteries
Sorry, there was a problem. Please try again later.